Frontline Friday | Luciano Gennari | Week 3
March 12, 2019
Luciano Gennari, IN-Gauge Performance Advisor, explains the impact his virtual support role has had on front desk agents.
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Program Overview
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Frontline Technology Backed by real-time behavioral and transactional data, predictive analytics, and machine learning, IN-Gauge enables clients to identify their greatest potential. -
Champion Certification Champions are responsible for maintaining your Service and Sales Program for your property. We offer Phase 1 and Phase 2 certifications to equip your champion for success. -
Service-Based Sales Training FPG’s suite of training content provides the on-going tools, education and confidence needed to propel your frontline to new levels of performance, engagement, and customer service. -
Program Enhancements With on-site consulting, virtual instructor-led training, and more, our vast library of expert advice in the hospitality industry is just a few clicks away.
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Industries
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Hospitality Enhance the guest experience, engage your frontline team, and generate exponential growth in frontline revenue. -
Car Rental Untap ancillary revenue while improving customer satisfaction and reducing employee turnover. -
Automotive Create a better experience for your customers, greater exposure for your products, and new revenue for your dealership. -
Theme Parks Offer strategic enhancements to deliver incredible memories for your guests, rewards for your team, and profit for your bottom line.
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