Frontline Performance Group

Unlock Your Revenue Potential

FPG helps you maximize every customer interaction by capturing ancillary revenue, delivering five-star service, and engaging your team to reach their fullest potential.

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Achieve Your Fullest Potential for Ancillary Revenue

Perhaps more than any other travel-related industry, the car rental market is focused on capturing ancillary revenue at the rental counter. Though many brands offer customers a variety of options for better experiences, such as luxury vehicles or additional drivers, few achieve their full revenue potential.

Our suite of world-class services helps you untap this ancillary revenue potential, while improving customer satisfaction and reducing employee turnover.
We work closely with you to identify gaps in your business, understand the KPI’s that drive profit to your bottom-line, and set top-down goals based on proven results. We then train your frontline to maximize performance, engagement, and customer service.
The end result is a better experience for your customers, better rewards for your team, and a better bottom-line for you.

Car Rental Case Study

The Challenge

FPG was challenged by an international car rental operator to improve their employee engagement and boost the sales performance of their team across nine countries.

The Solution

Deploy more than 40 Performance Leaders into environments with both leisure and business markets, as well as varying cultures and languages
Implement the KPE in more than 200 client locations
Facilitate more than 1,000 training seminars to over 3,000 agents in the first 24 months
Create customized Virtual Training content in multiple languages to provide supplemental learning to an additional 150 client locations
Execute monthly steering committee meetings in all countries to keep the executive teams focused on the program
Design and deploy custom incentive programs, motivating employees to strive for service and sales excellence
Transform the work culture and employee engagement, which has translated to greater service focus and has generated windfall revenue results
“Working with FPG has allowed us to transform our business to one that is driven by sales through service. Over the course of the partnership, our counter sales revenues have nearly doubled, with our customer queries steadily declining. This partnership has not only been a success for our business but also for our millions of customers.”
—
Tim Morris, Brand & Product Revenue Manager
Europcar

Our Results

Through exhaustive analysis and strategic planning, FPG architected a multinational rollout of the KPE that provided customized solutions in a wide variety of cultures and business environments.

130.1%
Austria
Improvement in Incremental Revenue
128.5%
Ireland
Improvement in Incremental Revenue
113.8%
Italy
Improvement in Incremental Revenue

What is Your Frontline Revenue Potential?

Use our incremental revenue calculator to see how much extra revenue you can earn while using the IN-Gauge platform.

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