IN-Sights

Dive deep into industry-leading best practices and learn new ways to approach frontline challenges.

June 27, 2022
Empowering Your Champion-Demo
May 16, 2022
IN-Gauge Demo for Front Desk Agents
March 22, 2022
IN-Gauge Demo Video

I went from giving away upgrades to averaging over 2k per month and consistently was the top earner at my location which has 455 suites. Consistently making me the highest upseller in terms of amount per upsell.

Guest Service Agent, Downtown Chicago Hotel

The FPG Team is incredibly supportive and patient, they put aside time to work with each and every team member to ensure we are all set up for success.

Communications/Customer Service Manager, Chicago Airport Hotel

I have been working in a management/owner’s capacity at dealerships for the past 30 years, and FPG Senior Performance Leader Christina is one of the best I’ve worked with. She is always at the other end of the phone to help us.

Mort Shapiro, Vice-President / Co-Owner

The whole process was a win for the dealership. Thanks to FPG, we have substantially reduced costs associated with loss of use, recouped deductible on damaged vehicles, and continued quality control and tracking inventory on all cars and keys.

Angela Pinarski, Payroll Administrator, John Sisson Motors

We were previously challenged with keeping track of our vehicles and billing issues. By gaining access to FPG technology, we were able to address all of our challenges, increase our rental fleet to better serve our guests, and turn our rental program into a profit center.

Dave Okamato, Service Director, The Brown Auto Group

Working with FPG has allowed us to transform our business into one that is driven by sales through service. Over the course of the partnership, our counter sales revenues have nearly doubled, with our customer queries steadily declining. This partnership has not only been a success for our business but also for our millions of customers.

Tim Morris, Brand Product Revenue Manager, Europcar

FPG’s Virtual Performance Management (VPM) program provided us with an excellent framework to support the agents with their up-selling and provided a structured approach for Champions and agents alike. The top 8 agents for up-selling in 2018 in the region have come from our property.

Guest Relations Manager, United Arab Emirates Resort

I would definitely recommend FPG as I believe in what they are teaching. It does not make me feel like a car salesman, it makes me feel like I am bettering the experience for the guest by offering the best room for them. I feel like the FPG is here to help us and work with us to find the best practices for our property and our team.

Front Office Supervisor, Orlando Hotel

The FPG Team is always energetic, passionate, and engaged, they take time to understand our struggles allowing us to work together.

Hotel Manager, Chicago Hotel

I have had a great experience with IPA’s. The FPG team has been very supportive, responds quickly to my questions, and always offers ideas to boost motivation. They also make amazing flyers for the monthly contest. My motivation and growth is largely credited to the FPG team.

Lead Front Office Supervisor, Washington Hotel

The FPG team has been a part of the growing process at our hotel with IN-Gauge and creating a culture and standard that we aim to uphold. With the help of the IPAs, we have seen an unbelievable amount of increase in revenue and overall confidence in GSAs and Managers.

Front Office Manager, New Orleans Hotel

The FPG team allowed our team to be creative, to create new experiences for our guests and empowered us to sell and offer in a way that felt natural – like having a conversation. It is a method you can feel good about. It does not feel like upselling, but more like a family working together to perform well. I have never felt unnecessary pressure, just encouragement, and support to do well.

Personal Concierge, Orlando Luxury Hotel

FPG doesn’t just consult and leave it up to the team. They are constantly coaching/training and available at all times. Our team has newfound confidence because of the FPG team!

Front Office Manager, South Florida Hotel

Our team has met and passed our monthly goals for the past three months since we started this program. The best part is that the team enjoys this all very much.

Director of Front Office, Miami Airport Hotel

The FPG team members are a part of our team. They deliver great training and coaching.

Front Office Director, Miami Airport Hotel

Our FPG Performance Leader has been an invaluable asset in getting our rental program up and running. Offering hands-on help both at the frontline and with myself behind the scenes.

Justin Fortner, General Manager, Balise Nissan of Warwick

From providing incentives to team members to perform at higher levels, to personally tailoring goals to each individual, and doing everything to help us meet those goals, our FPG Performance Leader is our biggest cheerleader, motivator, and activist.

Pre-Arrival Coordinator, Orlando Hotel

This is a great way to offer guests rooms that they will be able to enjoy during their stay. Challenges agents to actually interact with guests to be able to offer enhancements and give the agents an opportunity to make some extra cash.

Front Office Manager, Miami Airport Hotel

We more than doubled our monthly revenue with FPG. They provide the resources and training for successful upselling that hotels either do not have or are too focused on operations to be able to implement and maintain successfully. I recommend FPG as a key partner to achieve incremental room revenue and integrate the training procedures that help make GSA’s, not only good agents, but great sales people.

General Manager, Washington DC Hotel

FPG has helped our rental revenue and now we have a big repeat business. Our FPG representative has done a great job teaching the agents proper procedures and keeping in touch with them on changes and potential problems.

Brian Smith, Dealer Principal, Dick Smith Nissan

FPG has helped us in entrepreneuring this program. I don’t think this was possible without them. We are selling more new cars, used cars, and picked up Service Gross. FPG walked us through step-by-step in the formation of a successful business plan.

Dave Bhojwani, General Manager, Puente Hills Nissan

FPG offers advanced technology compared to other service providers. The VPM program delivered consistent support with online and on-site visits, and the trend is increased YOY room upsell revenue.

Assistant Director of Rooms, Luxury Dubai Hotel

Our experience has been excellent, and we are more than satisfied with the results: 67% incremental revenue increase year-over-year!

Front Office Manager, Columbia Hotel

Prior to the FPG program, our property had a huge F&B dominence in upselling, very stiff pricing structure, and a more passive approach culture-wise. Now the balance of upselling was turned to rooms dominance, almost double of upselling revenues, flexible pricing in rooms, and a more attractive incentive system.

Front Office Manager, Vienna Hotel

The results were $1.4 million in incremental revenue, 70% incremental revenue growth YOY, engagement throughout the team, and the program is used as a benefit when interviewing potential new GSA’s.

General Manager, California Hotel

Prior to FPG, one of our main challenges was the inconsistency in room upsells, and team members were only focusing on the easiest upsell opportunity, not on offering an enhancement to the guest’s stay. Last year we performed really well with a significant achievement of more than 200% growth in upsells from the previous year.

Front of House Manager, Barcelona Hotel

For the last three months, we had the highest conversion of all of our airport hotels, and higher conversion than many non-airport hotels. This is a structured program with consistent presence, solid training and progressively better results.

General Manager, Miami Airport Hotel

We hit numbers that I don’t think anyone thought were possible. We have also positively impacted our ADR on a larger scale than anticipated. This program is very easy for the agents to follow, and is very easy for management to track. It has not only helped our agents’ overall satisfaction, but our customers as well.

Director of Front Office, Myrtle Beach Hotel

My return rate improved immediately and my ROI improved 40% after implementing the FPG Program. Prior to FPG, we were challenged with an underutilized fleet, uncollected warranty payments, due to lack of submission, and inadequate management of rental units.

Cavan Dunn, General Manager, Kelly Nissan of Lynnfield
October 6, 2021
How London House Hotel increased paid upgrade sales by $46,000 in one month
October 6, 2021
How JW Marriott Grande Lakes increased sales 200%
October 6, 2021
How Hilton Orlando reduced front desk turnover by 50%
September 30, 2021
Hello world!
August 13, 2021
Employee Motivation: The Role of Leadership
April 26, 2021
FPG Acquires TSA Solutions to Become the World Leader in Driving Frontline Revenue and Performance for the hotel industry
April 22, 2021
Geoffrey Toffetti Appointed as CEO of FPG
February 24, 2021
Pure Wellness and Frontline Performance Group partner to deliver premium wellness room experience to hospitality guests
April 15, 2020
Predictions for Car Rental in 2020, 2021 A.C.
April 14, 2020
The Roller Coaster of Leadership Driven by 4 Stages of Team Development
February 7, 2020
Frontline Friday | Mark Norfolk
January 16, 2020
FRONTLINE FRIDAY | Season 2 Compilation
December 5, 2019
Frontline Friday – Katerina Monforte | Week 4
December 5, 2019
Frontline Friday – Katerina Monforte | Week 3
December 5, 2019
Frontline Friday – Katerina Monforte | Week 2
December 5, 2019
Frontline Friday – Katerina Monforte | Week 1
October 24, 2019
More for the Money: Upselling generates significant revenue gains for hotels
October 21, 2019
Frontline Friday | Dave Gust | Week 5
October 21, 2019
Frontline Friday | Dave Gust | Week 4
October 21, 2019
Frontline Friday | Dave Gust | Week 3
October 21, 2019
Frontline Friday | Dave Gust | Week 2
October 21, 2019
Frontline Friday | Dave Gust | Week 1
October 1, 2019
The LeBrons and the Sixth Men – How to Manage Successful Teams
September 19, 2019
Frontline Performance Group Earned Designation as a Great Place to Work-Certified™ Company in 2019
September 13, 2019
Learning to Innovate | Hospitality Upgrade
September 10, 2019
Frontline Friday | Nikki Dagot | Week 6
September 10, 2019
Frontline Friday | Nikki Dagot | Week 5
September 10, 2019
Frontline Friday | Nikki Dagot | Week 4
September 10, 2019
Frontline Friday | Nikki Dagot | Week 3
September 10, 2019
Frontline Friday | Nikki Dagot | Week 2
September 10, 2019
Frontline Friday | Nikki Dagot | Week 1
August 30, 2019
Frontline Friday | Alvaro Fernandez | Week 2
August 30, 2019
Frontline Friday | Alvaro Fernandez | Week 1
August 21, 2019
Frontline Friday | Jose Jimenez-Casquet | Week 2
August 1, 2019
Frontline Friday | Jose Jimenez-Casquet | Week 1
June 19, 2019
Frontline Friday | Rand Ramadani | Week 5
June 19, 2019
Frontline Friday | Rand Ramadani | Week 3
June 19, 2019
Frontline Friday | Rand Ramadani | Week 2
June 19, 2019
Frontline Friday | Rand Ramadani | Week 1
June 19, 2019
Frontline Friday | Rand Ramadani | Week 4
June 13, 2019
Re-Imagining the Potential of the Front Desk: Top 5 Benefits of a Paid Upgrade Program
June 10, 2019
Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck
May 31, 2019
Frontline Friday | Manuel Gomez | Week 4
May 31, 2019
Frontline Friday | Manuel Gomez | Week 3
May 30, 2019
The Guest Proposal
May 22, 2019
How Millennials/ Gen Z Are Reshaping Car Rental
May 21, 2019
Frontline Friday | Manuel Gomez | Week 2
May 21, 2019
Frontline Friday | Manuel Gomez | Week 1
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 4
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 3
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 2
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 1
April 22, 2019
How To Build a Mentally Healthy Workplace in Hotels
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 4
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 3
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 2
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 1
March 12, 2019
Frontline Friday | Franciso Roman | Week 4
March 12, 2019
Frontline Friday | Franciso Roman | Week 3
March 12, 2019
Frontline Friday | Franciso Roman | Week 2
March 12, 2019
Frontline Friday | Franciso Roman | Week 1
March 12, 2019
Frontline Friday | Danielle Halliday | Week 3
March 12, 2019
Frontline Friday | Danielle Halliday | Week 2
March 12, 2019
Frontline Friday | Danielle Halliday | Week 1
March 12, 2019
Frontline Friday | Luciano Gennari | Week 4
March 12, 2019
Frontline Friday | Luciano Gennari | Week 3
March 12, 2019
Frontline Friday | Luciano Gennari | Week 2
March 12, 2019
Frontline Friday | Luciano Gennari | Week 1
February 22, 2019
How a Dubai hotel’s welcome change sparked a hot debate
February 22, 2019
Frontline Friday | Taylor Williamson | Week 3
February 22, 2019
Frontline Friday | Taylor Williamson | Week 4
December 14, 2018
Frontline Friday | Taylor Williamson | Week 1
December 14, 2018
Frontline Friday | Taylor Williamson | Week 2
December 7, 2018
Who We Are
December 7, 2018
Welcome to IN-Gauge
December 7, 2018
Why We Are Here
December 7, 2018
Frontline Friday | Sheena Cole
December 7, 2018
Frontline Friday | Fraser Leask
December 7, 2018
Frontline Friday | Cesar Aviles
October 23, 2018
The Moneyball Effect
September 7, 2018
Six Steps to Create a Winning Gamification Plan for Hotel Staff
September 7, 2018
What Hotel Properties Should Know About Business Intelligence
June 5, 2018
FPG Sunsets Drake Beil & Associates Brand; Drake Beil Joins FPG Board
February 20, 2018
Sales Counseling: 3 Pillars to Success in Becoming an Expert!
December 20, 2017
IN-Gauge brings holistic Business Intelligence platform to hoteliers
August 23, 2017
Employee Engagement Begins with Leadership
August 22, 2017
Spotlight on Geoffery Toffetti
August 22, 2017
2017 Orlando Sentinel Top 100 Companies
July 31, 2017
FPG Acquires Drake Beil & Associates, Solidifying Its Position as World Leader in Frontline Revenue Consulting
July 17, 2017
Talking Head Studio Selected as a Telly Award Winner – Production of FPG’s “Why We Are Here” honored as one of the best films in international competition
June 6, 2017
FPG Launches Groundbreaking Software to Deliver Real-Time Data and Analytics for Frontline Performance
May 10, 2017
Guests Enjoy the Best Experience When They Experience Your Best
May 10, 2017
What Car Rental Can Learn from the Hotel Industry to Become More Human
March 10, 2017
How to Compete with your Local Market Goliath
March 10, 2017
Personal Development: Time – The Present
March 10, 2017
Driving Corporate Business via Dealership Rental Programs
March 10, 2017
Personal Energy Management
March 7, 2017
How to Present the Positives of our Industry
March 7, 2017
4 Ways You Can Control RevPAR
March 7, 2017
FPG Delivers Career and Recruiting Advice to UCF Students at Professionalism Employer Panel
October 14, 2016
Fortune Magazine Names FPG as One of America’s Best Places to Work
October 5, 2016
Understanding the Millennial Workforce
September 28, 2016
Recruiting, Retaining, and Understanding the Millennial Workforce
August 22, 2016
Frontline Performance Group Ranks #5 Among Orlando Sentinel’s Top 100 Companies & Earns Accreditation from Great Place To Work®
March 25, 2016
FPG Rebrand Wins People’s Champ Pixel Award & Two American Advertising Awards
December 8, 2015
Opportunity Costs
December 8, 2015
Sales Motivation Drivers
December 8, 2015
Realize Your Peak Potential
December 8, 2015
Reaching Peak Sales Performance
December 8, 2015
Looking to be a Better Change Leader? Time to Get Your Act(ions) Together!
December 8, 2015
Let Your Sales Reps Sleep on the Job
December 8, 2015
Calling all Leaders… Are you lonely?
December 8, 2015
Defining the “Playing Field” for Your Organizational Team – Part Two
December 8, 2015
Who Are You?
December 8, 2015
Synergetic Diversity – Pooling Differences to Maximize Results
December 8, 2015
Become Value Focused – It Sells
December 8, 2015
Be Aware …
December 8, 2015
Frontline Performance Group Releases Groundbreaking Auto Rental Perception Survey
December 8, 2015
Frontline Performance Group partners with IEG Group
December 4, 2015
Maximizing Workplace Motivation