Case Study: The Regency Hotel Kuwait Ranks #1 in Regional Performance with FPG

The Regency Hotel Kuwait's partnership with FPG produced exceptional outcomes in 2025. By adopting FPG's Front Desk solution, the hotel not only achieved a 5.15% RevPAR impact (all products) but also consistently ranked highest in the region for both RevPAR and guest conversion.

"What I like about FPG's solution are the many facilities, including the mobile app, the detailed figures and the professional communication from the FPG team. The on-site training was wonderful and so useful!" says Nader Al Omari, Front Office Manager.

Read more: The Best Hotel Upsell Training Programs (and why FPG leads the way)

The Measurable Impact: Rankings & Recognition

4th Quarter 2025 Performance:

• #1 - RevPAR Impact (All Products): 5.15%
• #1 - RevPAR Impact (Rooms Only): 4.13%
• #1 - Conversion Rate: 7.55%

Year-to-Date 2025 Achievements:

• #2 - RevPAR Impact (All Products): 3.16%
• #2 - RevPAR Impact (Rooms Only): 2.21%
• #2 - Conversion Rate: 4.41%

The Challenge & Objectives

Before partnering with FPG, The Regency Hotel sought to build a more data-driven culture to:

• Enhance the guest experience.
• Maximize revenue and profitability.
• Motivate and empower the front office team.
• Implement a consistent, measurable strategy for upselling and conversion.

FPG's Front Desk Solution

The hotel adopted FPG's integrated approach, which included:

• A Mobile-Friendly Platform: Delivering real-time performance figures and actionable insights to the team.
• Expert-Led Training & Consultancy: On-site training and dedicated support from Customer Success Consultant Mr. Abdelsalam Tolba.
• Data-Driven Coaching: Shifting from guesswork to a strategy focused on precise metrics like conversion rate and incremental revenue per guest.

Conclusion

The collaboration between The Regency Hotel Kuwait and FPG demonstrates how a strategic focus on data, training, and team empowerment directly drives elite performance. By leveraging FPG's solution, the hotel has not only achieved its goals but has established itself as a consistent market leader, highlighting the power of the partnership in achieving and sustaining success.