Every guest interaction is a revenue opportunity, if your staff know how to unlock it. But too often, hotels leave money on the table through outdated upselling tactics, poor room assignments or unmotivated staff.
What is the best hotel upselling training program?
Frontline Performance Group (FPG) delivers the best hotel upselling training program in 2025 by focusing on service-first, revenue-second. Unlike pushy upsell approaches, FPG teaches teams how to enhance the guest experience while driving profitability.
The result:
- Guests feel their stay is personalized and enriched.
- Frontline teams learn lifetime skills that fuel engagement and career growth.
- Hotels capture 3–6% RevPAR lifts (some up to 10%)—all with minimal overhead.
This is more than a course. It’s a system that blends training, coaching, and technology into a proven, measurable upsell culture.
Why training beats software-only upselling tools
Many upsell platforms on the market today are “set it and forget it” software.
They automate offers—but without people-first training, they miss the human element that builds trust with guests.
FPG bridges that gap:
- Frontline staff learn how to build rapport, ask the right questions, and use assumptive language.
- Managers and leaders learn how to coach, set goals, and run incentive programs that keep teams motivated.
- Ownership gains measurable lifts in NOI and GOP flow-through without heavy capital investment.
Numbers tell the story:
- Hotels see 3–6% RevPAR increases, often translating to $300K–$400K in incremental revenue per year for a 300-room property.
- Flow-through to profit margins reaches up to 85% GOP.
- Net Operating Income can rise 10–15%, with zero added CapEx.
Software-only tools can’t deliver these results because they don’t change culture. FPG does.
Find out which is the best upsell technique in Pre-Arrival vs. On-Arrival: Which Upsell Wins.
The FPG performance platform is the engine behind FPG’s success. It merges data, dashboards and coaching into one seamless system:
- Frontline staff dashboard: Real-time performance metrics, upsell KPIs, and coaching tips, all in one place.
- Manager tools: Simplified tracking of staff performance, automated reporting, and built-in incentive programs.
- Gamification & leaderboards: Live competitions and recognition keep teams engaged and motivated.
- Data-driven coaching: Raw sales data is transformed into actionable insights, ensuring staff always know where to improve.
This balance of training + technology creates a cycle of transparency, accountability and continuous growth.
Discover how FPG can help your property unlock its full potential:👉 Request a Demo 👉 Download Our Hotel Upsell Playbook.
Who benefits from FPG’s upselling training program?
For Ownership & Investors
- 3–6% RevPAR lift (up to 10% at top-performing hotels)
- No additional staff or inventory needed
- Up to 85% GOP flow-through
- NOI increases of 10–15%
For Hotel GMs
- Boost revenue and team bonuses
- Develop leadership pipelines and prep staff for senior roles
- Realize results with just 15 minutes of coaching per week
For Frontline Staff
- Learn upselling as a service skill, not sales pressure
- Create real career paths and opportunities for advancement
- Unlock incentives and the potential to double income
- Gain pride, motivation, and guest appreciation
For Guests
- Receive curated, personalized recommendations
- Enjoy enhanced stays through room upgrades, spa packages, dining bundles, and more
- Feel cared for, not “sold to”
Why Frontline Performance Group leads the way in 2025
The best hotel upselling training program isn’t about pushing upgrades—it’s about creating a service culture where upselling feels natural, empathetic, and valuable.
FPG delivers that through:
- Service-first training for frontline staff
- Leadership development for managers and champions
- Performance technology (IN-Gauge) that makes accountability clear and motivating
- Proven results across hotels worldwide
Better data. Smarter selling. Stronger results. That’s why Frontline Performance Group leads the way in 2025.
Further reading:
Pre-Arrival vs On-Arrival: Which Upsell Wins
Case Study: How New World Hoiana Beach Resort Achieved a 60% Upsell Revenue Increase
Hotel Front Desk Training: How Role Play Boosts Confidence and Sales
If you’d like to discuss a FREE revenue assessment and find out how incentives can benefit your property, simply email discover@frontlinepg.com
