The Regency Hotel Kuwait's partnership with FPG produced exceptional outcomes in 2025. By adopting FPG's Front Desk solution, the hotel not only achieved a 5.15% RevPAR impact (all products) but also consistently ranked highest in the region for both RevPAR and guest conversion.
"What I like about FPG's solution are the many facilities, including the mobile app, the detailed figures and the professional communication from the FPG team. The on-site training was wonderful and so useful!" says Nader Al Omari, Front Office Manager.
Read more: The Best Hotel Upsell Training Programs (and why FPG leads the way)
The Measurable Impact: Rankings & Recognition
4th Quarter 2025 Performance:
- #1 - RevPAR Impact (All Products): 5.15%
- #1 - RevPAR Impact (Rooms Only): 4.13%
- #1 - Conversion Rate: 7.55%
Year-to-Date 2025 Achievements:
- #2 - RevPAR Impact (All Products): 3.16%
- #2 - RevPAR Impact (Rooms Only): 2.21%
- #2 - Conversion Rate: 4.41%
The Challenge & Objectives
Before partnering with FPG, The Regency Hotel sought to build a more data-driven culture to:
- Enhance the guest experience.
- Maximize revenue and profitability.
- Motivate and empower the front office team.
- Implement a consistent, measurable strategy for upselling and conversion.
FPG's Front Desk Solution
The hotel adopted FPG's integrated approach, which included:
- A Mobile-Friendly Platform: Delivering real-time performance figures and actionable insights to the team.
- Expert-Led Training & Consultancy: On-site training and dedicated support from Customer Success Consultant Mr. Abdelsalam Tolba.
- Data-Driven Coaching: Shifting from guesswork to a strategy focused on precise metrics like conversion rate and incremental revenue per guest.
Conclusion
The collaboration between The Regency Hotel Kuwait and FPG demonstrates how a strategic focus on data, training, and team empowerment directly drives elite performance. By leveraging FPG's solution, the hotel has not only achieved its goals but has established itself as a consistent market leader, highlighting the power of the partnership in achieving and sustaining success.
Could your property be leaving money on the table? Let FPG help you find out. If you would like to find out more, you can request a free revenue assessment here.