IN-Sights

Frontline Performance Group (FPG), a leader in hotel software and consulting for front desk service and revenue optimization in the Americas, today announced the acquisition of its primary competitor, TSA Solutions (Singapore, London, Dubai), to deliver the world’s largest and most comprehensive front office technology and training program. Together, the organizations represent centuries of experience working to enhance the service and revenue performance of hotels and resorts on all inhabited continents. The combined capabilities of hospitality’s two biggest revenue and performance companies represents an exciting opportunity for hoteliers.

FPG is thrilled to announce the appointment of its new CEO: Geoffrey Toffetti. Serving as FPG’s President & CMO for 10 years, Toffetti oversaw the company’s development of its proprietary frontline performance software, IN-Gauge, and led the organization into an entirely new vertical. After securing a pilot program at FPG’s first ever hotel client, the Waldorf Astoria in New York City, Toffetti helped FPG expand its hospitality footprint onto every inhabited continent on the planet, while solidifying strong partnerships with top hotel brands and ownership groups including Accor, Hilton, IHG, and Marriott. Prior to his tenure with FPG, Toffetti served as the VP of Strategic Solutions at ZeroChaos (now rebranded as Workforce Logiq), a global provider of AI-powered workforce technology and services. Similar to his success at FPG, Toffetti led ZeroChaos into new verticals and furthered the expansion of their services and technology.

Pure Wellness, a leading wellness solutions provider in hospitality has entered into a strategic partnership with Frontline Performance Group (FPG), a global leader in transforming hotel customer service operations to drive enhanced guest experience and improved stay economics. As part of this partnership, FPG will position “Pure Rooms” to their hotel clients as the guest room of choice to answer the needs of the wellness-minded traveler.

Winter Park, Florida– September 19, 2019 – Frontline Performance Group (FPG), FPG today announced that it is Great Place to Work-Certified™. Certification is a significant achievement. Using validated employee feedback gathered with Great Place to Work’s rigorous, data-driven For All methodology, Certification confirms 7 out of 10 employees have a consistently positive experience at FPG. Great Place to Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue and increased innovation.

One year after FPG acquired DB&A, the two entities move forward as a single brand, focused on delivering the world’s first revenue optimization and performance management technology to the hospitality industry

Frontline Performance Group was recently selected as one of the 2017 Orlando Sentinel Top 100 Companies. The list of “Top 100 Companies” was created by the Orlando Sentinel and Best Companies Group.

Combined Company to Pursue $7.7 Billion Global Paid Upgrade Market Opportunity

Talking Head Studio, a respected Central Florida videography company, today announced that it was selected as a winner of the 38th Annual Telly Awards for its production of the film, “Why We Are Here” for Frontline Performance Group (FPG), a global management consulting firm.

Global consulting firm Frontline Performance Group (FPG) today announced the launch of IN-Gauge, a performance management tool designed to transform the way companies make business decisions.

Some organizations dismiss performance management systems to avoid hours of complex reporting, data tracking, and spreadsheets. IN-Gauge simplifies the process, serving as a one-stop-shop with minimal administrative work. Users can analyze customer and employee behavior, recognize opportunities and identify KPIs—all instantly, without scouring through complex reports and multiple systems.

IN-Gauge delivers advanced technology for all levels of an organization including:

• Executive: IN-Gauge provides a comprehensive, accurate picture of financial progression through automated sales tracking, reporting and forecasting, with the ability to stratify by country, region, location and team member. This saves valuable time, allowing executives to focus on generating direct returns for their locations.
• Management: With transparent, reliable insights surrounding each frontline team member, managers can identify top performers, and develop lower performers through personalized training and coaching. This improves communication between managers and their team, thus driving engagement, improving results, and reducing turnover.
• Frontline: IN-Gauge provides detailed analytics for both individual and team performances. With the ability to track and measure their own performance on a daily basis, frontline associates stay actively engaged and demonstrate continuous momentum as they learn first-hand the best practices for achieving their goals.

By analyzing customer and employee behavior on a day-to-day basis, IN-Gauge automates the sales process and eliminates the guesswork, so leaders no longer view sales as hope, they view them as a certainty. Click here to learn more about IN-Gauge, or email demo@frontlinepg.com to schedule a demo.

About FPG

FPG is a global change-management partner that transforms connections at the frontline by embedding itself on-site with its clients. The company develops true frontline ambassadors through a proven system of customized consulting, ongoing training, and one-on-one coaching. For more than 20 years, FPG has generated billions in ancillary revenue for its clients in the core industries of travel, hospitality, attractions, contact centers, automotive, insurance, and retail. The company trains frontline staff on how their actions and interactions can exponentially transform the guest experience, and just as importantly, FPG shows them how they can enrich their own lives. By consistently coaching the frontline team and recognizing them appropriately, FPG helps them develop a stronger belief in themselves, in the business they represent, and in the value of the products and services they offer.

Frontline Performance Group (FPG) rounds out the top five of Orlando Sentinel’s Top 100 Companies. The global consulting firm also recently earned the distinction as a certified Great Place to Work®. Both credentials were based on excellent ratings provided by its employees in anonymous surveys.

After undergoing a global rebrand initiative, Frontline Performance Group (FPG) receives honors from two internationally acclaimed advertising awards programs. The global change management firm’s newly designed website was voted People’s Champ in the Corporate division at the 2016 Pixel Awards. FPG also received a Silver Addy in the Collateral Material division for its brand book.

IEG a Global eCommerce Partner Solution has announced a partnership with Frontline Performance Group the pioneer of service-based sales and a leader in inbound/outbound sales performance improvement. The partnership will provide clients with a two-tiered incremental sales conversion process.  IEG will deploy their high-end eCommerce Platform and vast years of eCommerce experience while Frontline will provide call center staffing and service-based sales training.