Program Overview
Frontline Technology
Backed by real-time behavioral and transactional data, predictive analytics, and machine learning, IN-Gauge enables clients to identify their greatest potential.
Champion Certification
Champions are responsible for maintaining your Service and Sales Program for your property. We offer Phase 1 and Phase 2 certifications to equip your champion for success.
Service-Based Sales Training
FPG’s suite of training content provides the on-going tools, education and confidence needed to propel your frontline to new levels of performance, engagement, and customer service.
Program Enhancements
With on-site consulting, virtual instructor-led training, and more, our vast library of expert advice in the hospitality industry is just a few clicks away.
Industries
Hospitality
Enhance the guest experience, engage your frontline team, and generate exponential growth in frontline revenue.
Car Rental
Untap ancillary revenue while improving customer satisfaction and reducing employee turnover.
Automotive
Create a better experience for your customers, greater exposure for your products, and new revenue for your dealership.
Theme Parks
Offer strategic enhancements to deliver incredible memories for your guests, rewards for your team, and profit for your bottom line.
Discover FPG
About
Our mission is to harness the potential of people
IN-Sights
Stay up to date on the latest news from FPG while learning best practices from industry leading experts
Careers
Help transform companies across the globe while being a part of our award winning culture
Program Overview
Frontline Technology
Backed by real-time behavioral and transactional data, predictive analytics, and machine learning, IN-Gauge enables clients to identify their greatest potential.
Champion Certification
Champions are responsible for maintaining your Service and Sales Program for your property. We offer Phase 1 and Phase 2 certifications to equip your champion for success.
Service-Based Sales Training
FPG’s suite of training content provides the on-going tools, education and confidence needed to propel your frontline to new levels of performance, engagement, and customer service.
Program Enhancements
With on-site consulting, virtual instructor-led training, and more, our vast library of expert advice in the hospitality industry is just a few clicks away.
Industries
Hospitality
Enhance the guest experience, engage your frontline team, and generate exponential growth in frontline revenue.
Car Rental
Untap ancillary revenue while improving customer satisfaction and reducing employee turnover.
Automotive
Create a better experience for your customers, greater exposure for your products, and new revenue for your dealership.
Theme Parks
Offer strategic enhancements to deliver incredible memories for your guests, rewards for your team, and profit for your bottom line.
Discover FPG
About
Our mission is to harness the potential of people
IN-Sights
Stay up to date on the latest news from FPG while learning best practices from industry leading experts
Careers
Help transform companies across the globe while being a part of our award winning culture
Login
Login
IN-Sights
Dive deep into industry-leading best practices and learn new ways to approach frontline challenges.
News/Blog
Press Releases
Publications
Testimonials
Videos
February 23, 2024
ELEVATED SERVICE
February 23, 2024
SERVICE 360° LEARNING PATH
April 7, 2023
Service Pro-Tips Sample Video
April 7, 2023
Total Property Primer Sample Video
April 7, 2023
Service Recovery Sample Video
November 11, 2022
Our Digital Learning Library
June 27, 2022
Empowering Your Champion-Demo
May 16, 2022
IN-Gauge Demo for Front Desk Agents
March 22, 2022
IN-Gauge Demo Video
February 7, 2020
Frontline Friday | Mark Norfolk
January 16, 2020
FRONTLINE FRIDAY | Season 2 Compilation
December 5, 2019
Frontline Friday – Katerina Monforte | Week 4
December 5, 2019
Frontline Friday – Katerina Monforte | Week 3
December 5, 2019
Frontline Friday – Katerina Monforte | Week 2
December 5, 2019
Frontline Friday – Katerina Monforte | Week 1
September 10, 2019
Frontline Friday | Nikki Dagot | Week 6
September 10, 2019
Frontline Friday | Nikki Dagot | Week 5
September 10, 2019
Frontline Friday | Nikki Dagot | Week 4
September 10, 2019
Frontline Friday | Nikki Dagot | Week 3
September 10, 2019
Frontline Friday | Nikki Dagot | Week 2
September 10, 2019
Frontline Friday | Nikki Dagot | Week 1
August 30, 2019
Frontline Friday | Alvaro Fernandez | Week 2
August 30, 2019
Frontline Friday | Alvaro Fernandez | Week 1
August 21, 2019
Frontline Friday | Jose Jimenez-Casquet | Week 2
August 1, 2019
Frontline Friday | Jose Jimenez-Casquet | Week 1
June 19, 2019
Frontline Friday | Rand Ramadani | Week 5
June 19, 2019
Frontline Friday | Rand Ramadani | Week 3
June 19, 2019
Frontline Friday | Rand Ramadani | Week 2
June 19, 2019
Frontline Friday | Rand Ramadani | Week 1
June 19, 2019
Frontline Friday | Rand Ramadani | Week 4
May 31, 2019
Frontline Friday | Manuel Gomez | Week 4
May 31, 2019
Frontline Friday | Manuel Gomez | Week 3
May 21, 2019
Frontline Friday | Manuel Gomez | Week 2
May 21, 2019
Frontline Friday | Manuel Gomez | Week 1
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 4
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 3
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 2
April 24, 2019
Frontline Friday | Filipe Pais Oliveira | Week 1
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 4
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 3
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 2
March 14, 2019
Frontline Friday | Kaitlin Palmer | Week 1
March 13, 2019
Frontline Friday | Franciso Roman | Week 4
March 12, 2019
Frontline Friday | Franciso Roman | Week 3
March 12, 2019
Frontline Friday | Franciso Roman | Week 2
March 12, 2019
Frontline Friday | Franciso Roman | Week 1
March 12, 2019
Frontline Friday | Danielle Halliday | Week 3
March 12, 2019
Frontline Friday | Danielle Halliday | Week 2
March 12, 2019
Frontline Friday | Danielle Halliday | Week 1
March 12, 2019
Frontline Friday | Luciano Gennari | Week 4
March 12, 2019
Frontline Friday | Luciano Gennari | Week 3
March 12, 2019
Frontline Friday | Luciano Gennari | Week 2
March 12, 2019
Frontline Friday | Luciano Gennari | Week 1
February 22, 2019
Frontline Friday | Taylor Williamson | Week 3
February 22, 2019
Frontline Friday | Taylor Williamson | Week 4
December 14, 2018
Frontline Friday | Taylor Williamson | Week 1
December 14, 2018
Frontline Friday | Taylor Williamson | Week 2
December 7, 2018
Who We Are
December 7, 2018
Welcome to IN-Gauge
December 7, 2018
Why We Are Here
December 7, 2018
Frontline Friday | Sheena Cole
December 7, 2018
Frontline Friday | Fraser Leask
December 7, 2018
Frontline Friday | Cesar Aviles