The FPG Team is incredibly supportive and patient, they put aside time to work with each and every team member to ensure we are all set up for success.
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FPG has helped our rental revenue and now we have a big repeat business. Our FPG representative has done a great job teaching the agents proper procedures and keeping in touch with them on changes and potential problems.
Working with FPG has allowed us to transform our business into one that is driven by sales through service. Over the course of the partnership, our counter sales revenues have nearly doubled, with our customer queries steadily declining. This partnership has not only been a success for our business but also for our millions of customers.
The FPG team allowed our team to be creative, to create new experiences for our guests and empowered us to sell and offer in a way that felt natural – like having a conversation. It is a method you can feel good about. It does not feel like upselling, but more like a family working together to perform well. I have never felt unnecessary pressure, just encouragement, and support to do well.
Our experience has been excellent, and we are more than satisfied with the results: 67% incremental revenue increase year-over-year!