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Service Is Good Business

When the customer-centric approach of service-based sales is embraced, it can revolutionize staff performance, enrich the guest experience, and bolster a hotel’s bottom line; when sales is viewed as something positive that can be done for guests, not to them, it aligns with the elements of good hospitality.

Team Performance
  • Learn fundamental skills linking service and sales
  • Drive engagement by incentivizing your team
  • Measure progress toward individual and team goals
  • Reduce turnover with an inspired team
Guest Experience
  • Understand the wants and needs of your guest
  • Enhance the guest’s stay by offering premium accommodations
  • Drive guest satisfaction and loyalty
  • Educate guests on the best your property has to offer
Bottom Line
  • Drive revenue through the frontline
  • Reduce dissatisfied guests with world-class service recovery
  • Spur the sale of under-utilized or under-performing premium rooms
  • Generate ‘found’ revenue
Hilton Orlando Bonnet Creek
“Our new team members might think a paid upgrade program is just a sales program, especially if they don’t feel comfortable selling, but after extensive training and coaching, they realize they are offering customers a way to improve their stay, allowing sales and hospitality to naturally come together.”
Glen Winsor, General Manager
The Hilton Orlando Bonnet Creek, Florida
The Londonhouse
“After eight months of doing upgrade sales on our own, our team sold $10,000 per month in total revenue. In the first month of implementing FPG’s innovative program, the team sold $56,000. Then, in April 2019, our conversion rate was 17%, and the hotel earned $130,000 in incremental revenue.”
Juan Leyva, General Manager
The Londonhouse
JW Marriott Orlando
“The coaching that FPG offers in real-time has been extraordinary because employees learn how to tailor the sell that is in front of them.”
Thomas Petrillo, General Manager
The JW Marriott Orlando, Grande Lakes, Florida
Hilton Orlando Bonnet Creek
“The FPG program complements our high-performing culture, and as Hilton is embarking on its 100th year in business, we’re proud to have partners like FPG to support our company’s industry-leading performance.”
Glen Winsor, General Manager
The Hilton Orlando Bonnet Creek, Florida
JW Marriott Orlando
“IN-Gauge is very intuitive and helps us identify opportunities in a very organized way, which improves the way we strategize.”
Thomas Petrillo, General Manager
The JW Marriott Orlando, Grande Lakes, Florida

From Order-Takers to Superstars

Transform your team into self-assured sales professionals with new skills that impact the guest experience.

Effective Coaching
Effective Coaching
World-Class Paid Upgrade Scripts
World-Class Paid Upgrade Scripts
Put It Into Practice
Put It Into Practice
Maximize Your Impact
Maximize Your Impact

We
 
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Wrote the Book on Service-Based Sales

Founder of FPG, Ziad Khoury, has helped clients in the hospitality industry dramatically improve their profits for more than two decades. He has imparted his years of knowledge into his best-selling book, Frontline Profit Machine. In this book, you will learn how improvements to your frontline can lead to significant improvements to your bottom line.

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Frontline Profit Machine

What is Your Frontline Revenue Potential?

Use our incremental revenue calculator to see how much extra revenue you can earn while using the IN-Gauge platform.

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