Step Up to Unlock Your True Potential

Our Champion Certification Program is meticulously designed to transform front desk agents and frontline team leaders into highly effective champions of service and sales excellence. Aspiring champions follow a 3-6 month learning path to deepen their understanding and application of key service and sales strategies over a period of three to six months.

Choose Your Path

The champion certification program is structured across multiple levels, each tailored to your ambition.

Tactical Level

Over 12 weeks, you will master the IN-GaugeTM platform, embracing it as an essential daily tool for coaching and performance management. This foundational phase focuses on embedding best practices for a robust Service-Based Sales front desk program.

Performance Level

Also spanning 12 weeks, this stage is geared towards enhancing your leadership skills, enabling you to lead, coach, and train team members with confidence. You will learn to make data-driven decisions that boost overall performance and engagement.

Amplify Your Impact

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Enhance your skills: Gain a deeper understanding of coaching, service excellence, and revenue-driving strategies and best practices.

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Grow as a professional: Stand out in your field with advanced leadership skills that motivate and inspire teams.

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Increase your earning potential: Elevate your professional value and career prospects as you acquire critical competencies.

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Lead your property: Drive employee engagement, reduce turnover, and improve guest satisfaction to make your property stand out.

Whether you are already a certified FPG Champion or are on your journey to becoming one, our certification program ensures you are well-equipped to excel in your role and make a lasting impact on your property’s frontline performance and team.

Join an Exclusive Club of Experts

Upon completion, you are invited into an exclusive LinkedIn community of FPG-certified Champions. This platform allows you to connect with peers globally, exchange best practices, share success stories, and stay updated with the latest industry trends.

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Ready to lead with excellence and transform your career? Join our Champion Certification Program today.