See significant improvements where it matters most
Incremental Revenue
Don’t miss out on incremental revenue at your property! Transform your business into a revenue-generating machine.
Significant Margin Lift
Upsell and Cross-sell revenue contributes to 5-10x more gross operating profit and NOI than an additional reservation booking. Enhance your top and bottom-line, together
Enhanced Guest Experience
Serve, don’t sell! Learn to deliver exceptional and personalized service to your guests that they will remember.
Higher Staff Engagement & Morale
Empower your staff through setting goals, mastering engagement skills, and understanding property offerings to serve with confidence at the front desk.
Actionable Insights
Gain complete control over your frontline performance. Identify the KPIs you need to make top-down decisions.
Consistent Results
Implement our proven strategies to see transformative results every time.
CASE STUDIES
Why Hotels Choose FPG
Turning Challenges to Triumph: See How These Properties Transformed Their Service Touchpoints and Witnessed Significant ROI Through FPG’s Program
Luxury Hotel
Al Khobar, Saudi Arabia
- $932,902 Incremental Revenue
- 12.78% Conversion rate
Luxury Hotel
Bangalore, India
- $255,443 Incremental Revenue
- 3.53% Conversion rate
Resort Property
Bali, Indonesia
- $3.9 Million Incremental Revenue
- 2.5% Conversion rate
Upscale Hotel
Chandigarh, India
- $353,352 Incremental Revenue
- 8.85% Conversion rate
Upscale Hotel
Da Nang, Vietnam
- $1.1 Million Incremental Revenue
- 5.12% Conversion rate
Luxury Hotel
Delhi, India
- $281,508 Incremental Revenue
- 6.15% Conversion rate
Upscale Hotel
Doha, Qatar
- $521,767 Incremental Revenue
- 11.18% Conversion rate
Luxury Hotel
Jordan
- $644,548 Incremental Revenue
- 4.14% Conversion rate
Luxury Resort
Kuala Lumpur, Malaysia
- $2.1 Million Incremental Revenue
- 1.75% Conversion rate
Business Hotel
Mumbai, India
- $159,555 Incremental Revenue
- 4.83% Conversion rate
Luxury Hotel
Ras Al Khaimah, UAE
- $776,414 Incremental Revenue
- 3.64% Conversion rate
EVERYTHING YOU NEED TO MAXIMIZE SERVICE AND SALES AT THE FRONT DESK
Our IN-Gauge software platform is designed to guide, educate, inspire, and incentivize frontline teams to consistently and confidently offer your premium products to guests, as well as provide visibility and actionable insights to leaders. IN-Gauge utilizes data collected from key frontline technology such as Property Management Systems (PMS) and Point of Sale (POS) systems to focus action on the true KPIs that power performance and revenue.
Agent Incentive Plans
Configure and automate incentive plans for your front desk team to motivate them to meet KPIs and deliver revenue results.
Goal Setting
Automate and manage incremental revenue goals for individual agents, properties, and your entire portfolio.
Progress Tracking
View the progress of your property and front desk team against their goals and make top-down decisions.
Audit Trail
Validate every upsell your front desk team makes and provide full transparency as a result.
Product Knowledge
Understand the products and services that bring in the most revenue.
Team Communications
We don’t just help you set goals, but our monthly performance reviews make sure the ongoing measurement of your goals are progressing.
E-Learning Library
Access hundreds of skill and leadership-focused learning videos within IN-Gauge’s LMS.
