02 January, 2026

Magnets, Moats, and Megaphones: Transforming Hotel Restaurants into Engines of Success

By Mark Norfolk & Ken Stellon, Frontline Performance GroupThe hospitality industry thrives on differentiation and nowhere is this more evident than...
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18 December, 2025

F&B Trends, Challenges and What’s New in 2026

By Geoffrey Toffetti, CEO, Frontline Performance GroupRestaurant owners today are operating in very challenging environments. Post-COVID staffing...
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16 December, 2025

Boost Restaurant Revenue with CheckMax: A Smarter Way to Drive Sales and Guest Satisfaction

In F&B, every table, every check and every touchpoint counts, so finding sustainable ways to boost restaurant revenue is vital. But what is the best...
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04 November, 2025

Master Top-Down Selling at the Front Desk: Boost Upsells & Guest Satisfaction

Are you looking for proven hotel upsell techniques to increase upsell at check-in ? Mastering top-down selling at the front desk is one of the most...
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31 October, 2025

Building a Hotel Team: 11 Employee Retention Strategies in Hotels

A perfect storm of labor challenges, from unrelenting understaffing to heightened cost and expectation pressures, is testing the resilience of...
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24 October, 2025

Go Beyond Basic Front Desk Duties and Responsibilities in a Hotel

For decades, the core front desk duties and responsibilities have remained unchanged: check guests in, check them out, handle requests and manage...
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29 August, 2025

How to Train Hotel Staff to Upsell Without Sounding Pushy

The most effective hotel upselling training is not about selling harder, it’s about serving smarter. Guests don’t want to feel pressured, but they do...
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28 August, 2025

5 Proven Upselling Techniques Every Hotel Front Desk Agent Should Master

Upselling at the front desk isn’t just about boosting revenue, it’s about creating memorable guest experiences that feel personal, thoughtful and...
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27 August, 2025

The Best Hotel Upselling Training Program in 2025 (Why Frontline Performance Group Leads the Way)

Every guest interaction is a revenue opportunity, if your staff know how to unlock it. But too often, hotels leave money on the table through...
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25 August, 2025

Frontline Performance Group (FPG) Powers Hotels in 124 Countries, Driving $1.78 Billion for Clients

Frontline Performance Group, a global leader in hospitality software that maximizes on-premises revenue, has achieved a major milestone, powering...
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