Blog

The Seattle Success Story: High Performance at Hilton & DoubleTree

Located at the gateway to the Pacific Northwest, the Seattle Airport Complex is home to two prominent hospitality brands: DoubleTree by Hilton...

Navigating the Power and Pitfalls of the Blended Workforce

The traditional 9-to-5, full-time employment model is no longer the only way forward. Enter the blended workforce: a mix of full-time employees,...

Hotel Revenue Optimization: A Conversation with Geoffrey Toffetti

In the hospitality industry, few leaders have had the transformative impact of Geoffrey Toffetti, CEO of Frontline Performance Group (FPG). With a...

Case Study: Elevating Service and Revenue at Moxy Putrajaya Hotel

Nestled in Malaysia’s capital, Moxy Putrajaya Hotel is playful, stylish and bold. The hotel is surrounded by attractions including a shopping mall...

FPG’s CEO Geoffrey Toffetti on Unlocking Revenue at the Front Desk

Discover how FPG is transforming front desk operations, guest experiences and bottom lines—one upsell at a time.If you're in the hospitality industry...

Pre-Arrival vs. On-Arrival: Which Upsell Wins?

Upselling is a proven way to drive incremental revenue in hotels, but when it comes to Pre-Arrival vs. On-Arrival: Which upsell wins?It's a question...

Hotel Front Desk Training: How Role Play Boosts Confidence and Sales

Training front desk staff effectively is one of the most frequently asked questions among hotel leaders striving to elevate guest service and boost...

Case Study: How New World Hoiana Beach Resort Achieved a 60% Upsell Revenue Increase

Nestled along the coastline of Central Vietnam, New World Hoiana Beach Resort, part of Hoiana Resort & Golf and managed by Rosewood Hotel Group,...

The Front Office: Driving Guest Satisfaction and Business Success

The hotel front office is far more than just a reception desk, it’s the heart of the guest experience and the epicentre of hotel operations. From the...

Hotel Ancillary Revenue: What It Is, How It Works and Examples

Selling hotel rooms is just the beginning. While bed and breakfast may be the core business, it doesn’t need to be your only source of income. Many...