How Service 360° Works

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  1. Select your Champion

    Identify a lead to spearhead the training initiative and champion the cause of superior guest service across all touchpoints.

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  2. Invite Department Leaders

    Engage leaders from various departments to ensure training aligns with specific service needs and goals across the property.

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  3. Activate Across Property

    Roll out comprehensive training modules to all guest-facing staff and track progress through IN-GaugeTM.

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  4. Train New-Hires from the Get-Go

    Seamlessly integrate Service 360° into your onboarding process, equipping new frontline hires with the skills they need from day one.

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Blogs

The Front Office: Driving Guest Satisfaction and Business Success
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The Front Office: Driving Guest Satisfaction and Business Success

The hotel front office is far more than just a reception desk, it’s the heart of the guest...
Hotel Ancillary Revenue: What It Is, How It Works and Examples
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Hotel Ancillary Revenue: What It Is, How It Works and Examples

Selling hotel rooms is just the beginning. While bed and breakfast may be the core business, it...
Define Hotel Upsell: A Hotelier’s Guide to Elevating Guest Experiences
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Define Hotel Upsell: A Hotelier’s Guide to Elevating Guest Experiences

In hospitality, the phrase “define upsell” often leads to misconceptions about pushy sales tactics....

Press Release

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Boost RevPAR, improve customer satisfaction and talent retention with Frontline Performance Group

Frontline Performance Group (FPG) is the hospitality industry’s best kept secret — a world leader in helping hotels transform service that drives millions in incremental revenue annually.
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Revolutionizing Service and Sales in the Hospitality Sector: Frontline Performance Group Leads the Way

Frontline Performance Group (FPG), a stalwart in the hospitality industry with over three decades of experience, is poised to redefine service and sales standards with its cutting-edge solutions
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What Drove This Hospitality Workforce Solutions Firm to Enter India

Frontline Performance Group understands that to achieve its ambitious goals, it will need a market as vast as India.

Videos

ELEVATED SERVICE
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ELEVATED SERVICE

Elevating your service is easy! You can do it through your attitude, effort, and energy. You can...
SERVICE 360° LEARNING PATH
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SERVICE 360° LEARNING PATH

When it comes to service, every hotel team member plays a critical role in creating positive guest...
Service Pro-Tips Sample Video
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Service Pro-Tips Sample Video

When it comes to service, every hotel employee plays a critical role in creating a positive guest...

RevRev

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The Future of AI in Hospitality

Stay updated on market trends, tools, and tips with FPG’s brand new e-magazine! Get your FREE access to insightful information on how to drive better service and on-premise incremental revenue for your property.
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Ancillary Revenue Edition

Ancillary revenue is a booster rocket for revenue, profits, and customer satisfaction. This issue discusses the various dimensions for putting a successful ancillary revenue program into play at your property!

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