The Front Office: Driving Guest Satisfaction and Business Success
The hotel front office is far more than just a reception desk, it’s the heart of the guest...
Blogs
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Hotel Ancillary Revenue: What It Is, How It Works and Examples
Selling hotel rooms is just the beginning. While bed and breakfast may be the core business, it...
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Define Hotel Upsell: A Hotelier’s Guide to Elevating Guest Experiences
In hospitality, the phrase “define upsell” often leads to misconceptions about pushy sales tactics....
Press Release
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Boost RevPAR, improve customer satisfaction and talent retention with Frontline Performance Group
Frontline Performance Group (FPG) is the hospitality industry’s best kept secret — a world leader in helping hotels transform service that drives millions in incremental revenue annually.
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Revolutionizing Service and Sales in the Hospitality Sector: Frontline Performance Group Leads the Way
Frontline Performance Group (FPG), a stalwart in the hospitality industry with over three decades of experience, is poised to redefine service and sales standards with its cutting-edge solutions
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What Drove This Hospitality Workforce Solutions Firm to Enter India
Frontline Performance Group understands that to achieve its ambitious goals, it will need a market as vast as India.
Videos
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ELEVATED SERVICE
Elevating your service is easy! You can do it through your attitude, effort, and energy. You can...
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SERVICE 360° LEARNING PATH
When it comes to service, every hotel team member plays a critical role in creating positive guest...
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Service Pro-Tips Sample Video
When it comes to service, every hotel employee plays a critical role in creating a positive guest...
RevRev
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The Future of AI in Hospitality
Stay updated on market trends, tools, and tips with FPG’s brand new e-magazine! Get your FREE access to insightful information on how to drive better service and on-premise incremental revenue for your property.
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Ancillary Revenue Edition
Ancillary revenue is a booster rocket for revenue, profits, and customer satisfaction. This issue discusses the various dimensions for putting a successful ancillary revenue program into play at your property!