GET TO KNOW US

We are the world leader in frontline performance technology and transformation. Since our founding in 1993, we have been dedicated to elevating front desk operations into profit centers starting with the automotive industry, and then branching out into hospitality. We provide hotels with the tools, techniques, and technology to implement a sustainable Service-based-Sales program, leading to significant incremental revenue generation from offering the most fitting amenities to guests at the front desk. As a result, our most engaged clients see as much as 8% RevPAR growth or more, higher guest engagement and satisfaction, and enhanced employee performance. Our software platform, IN-Gauge, is the driving engine to make that happen. With over three decades of experience working with clients like Hyatt, Hilton, and Marriott, our mission is clear - to help YOU drive top-line growth while enhancing guest satisfaction at your property. 

Our Guiding Principle

At the heart of our work is the unwavering belief that each and every person has incredible, untapped potential. With the right tools, training, and support, we can help unleash their power and deliver transformational opportunities for our clients at the frontline. 

Our Travel and Hospitality Partners

We're proud to partner with some of the world's leading service brands,
helping them unlock the full potential of their frontline and achieve sustainable growth.

CURRENT CLIENTS

eurocar
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Marriott-Logo
Hyatt-Logo
Jumeriah-Logo
Emaar-Logo
Toyota_Logo-Gray-2
Mandarin_Oriental_Hotel_Group-Logo.wine-1

PAST CLIENTS

Universal-Logo
MGM gray
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The_Hertz_Corporation_logo
Budget Group

OUR FOOTPRINT

FPG World Map-1
2.3Billion

USD Incremental revenue worldwide

2500+

Properties

100+

Countries

Our Impact

With over 30 years of experience, FPG has generated billions in incremental revenue for our clients through our proven system of powerful analytics technology, robust service framework and certification, vast e-learning library, and consulting support.

 

  • A Complete SaaS Solution
  • Proven Service Framework
  • Best-in-class LMS
  • Champion Certification
  • Portfolio Management
  • Dedicated Transformation Support
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A Complete SaaS Solution
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A Complete SaaS Solution

Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform

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Proven Service Framework
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Proven Service Framework

Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform

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Best-in-class LMS
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Best-in-class LMS

Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform

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Champion Certification
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Champion Certification

Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform

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Portfolio Management
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Portfolio Management

Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform

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Dedicated Transformation Support
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Dedicated Transformation Support

Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform

OUR TEAM

Leadership team

Our success is built on the expertise, dedication, and passion of our team members and leadership.

Geoff_Toffetti

Geoffrey Toffetti

Chief Executive Officer
Ziad_Khoury

Ziad Khoury

Founder & Executive Board Chairman
Dave_Gust

Dave Gust

Chief Financial Officer
Padraig_OConnell

Padraig O’Connell

Chief Technology Officer
Ken Stellon

Ken Stellon

Executive Vice President of Innovation
Michele_Nilles

Michele Nilles

Chief Administrative Officer
Paul_McLoughlin

Paul McLoughlin

President, International
Bob_Hanley

Bob Hanley

President, Americas
Melanie_Hofer

Melanie Hofer

Executive Vice President, International
Nick Harwood

Nick Harwood

Executive Vice President, International

See What Makes FPG Different