We are the world leader in frontline performance technology and transformation. Since our founding in 1993, we have been dedicated to elevating front desk operations into profit centers starting with the automotive industry, and then branching out into hospitality. We provide hotels with the tools, techniques, and technology to implement a sustainable Service-based-Sales program, leading to significant incremental revenue generation from offering the most fitting amenities to guests at the front desk. As a result, our most engaged clients see as much as 8% RevPAR growth or more, higher guest engagement and satisfaction, and enhanced employee performance. Our software platform, IN-Gauge, is the driving engine to make that happen. With over three decades of experience working with clients like Hyatt, Hilton, and Marriott, our mission is clear - to help YOU drive top-line growth while enhancing guest satisfaction at your property.
GET TO KNOW US
Our Guiding Principle
At the heart of our work is the unwavering belief that each and every person has incredible, untapped potential. With the right tools, training, and support, we can help unleash their power and deliver transformational opportunities for our clients at the frontline.
Our Travel and Hospitality Partners
We're proud to partner with some of the world's leading service brands,
helping them unlock the full potential of their frontline and achieve sustainable growth.
CURRENT CLIENTS
PAST CLIENTS
OUR FOOTPRINT
2.3Billion
USD Incremental revenue worldwide
2500+
Properties
100+
Countries
Our Impact
With over 30 years of experience, FPG has generated billions in incremental revenue for our clients through our proven system of powerful analytics technology, robust service framework and certification, vast e-learning library, and consulting support.
- A Complete SaaS Solution
- Proven Service Framework
- Best-in-class LMS
- Champion Certification
- Portfolio Management
- Dedicated Transformation Support
A Complete SaaS Solution
Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform
Proven Service Framework
Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform
Best-in-class LMS
Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform
Champion Certification
Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform
Portfolio Management
Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform
Dedicated Transformation Support
Use our calculator to see how much extra untapped revenue you can earn by using our program and IN-Gauge platform
OUR TEAM
Leadership team
Our success is built on the expertise, dedication, and passion of our team members and leadership.