From Valet to Housekeeping, Maintenance to Food and Beverage, all team members have the potential to become service experts with Service 360°, our all-encompassing digital training subscription. Service 360° equips staff at your property with knowledge from a library of consistent short form videos to augment their onboarding and periodic training sessions.

How Service 360° Works

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  1. Select your Champion

    Identify a lead to spearhead the training initiative and champion the cause of superior guest service across all touchpoints.

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  2. Invite Department Leaders

    Engage leaders from various departments to ensure training aligns with specific service needs and goals across the property.

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  3. Activate Across Property

    Roll out comprehensive training modules to all guest-facing staff and track progress through IN-GaugeTM.

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  4. Train New-Hires from the Get-Go

    Seamlessly integrate Service 360° into your onboarding process, equipping new frontline hires with the skills they need from day one.

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Benefits

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Train new hires quickly and efficiently

assertiveness

Enhance service at every guest touch-point

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Improve CSAT scores

return-on-investment

Reduce service recovery costs

reputation

Build a brand based on service excellence

Comprehensive bite-sized videos and quizzes designed for quick consumption, delivered through our powerful digital library on IN-GaugeTM

Service 360° Learning Path

Total Property Primer Sample Video

Service Pro-Tips Sample Video

What You Get In Our
Digital Library

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Closed captions & multilingual options to learn in your own way

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Learning paths that can be viewed as a team/department

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In-progress playlist: pick up right where you and the team/department left off

communities

Learning transcript to analyze content adoption by the team/department

Make An Impact Across Your Property Today!

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