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Generate Exponential Growth in Frontline Revenue

An empty room is a revenue opportunity that, once lost, can never be recovered. Conversely, an upgrade to a higher-priced room is arguably the most profitable revenue a hotel can generate. Our world-class software helps you untap this incredible revenue potential.

Whether you are a big box chain, luxury brand, or budget hotel, IN-Gauge offers solutions to maximize revenue, engage your frontline, and enhance the customer experience by:

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Frontline Quad Graphic
Frontline Quad Graphic
Frontline Quad Graphic

Hotel Case Study

The Challenge

Maximize upgrade and walk-in revenue for an international brand of hotels and resorts.

The Solution

RevAsset
Drive new revenue opportunities through adoption of upselling to group arrivals
Transform Performers Asset
Transform low performers into major contributors
Heighten Energy
Raise manager and supervisor incentives to heighten the energy of the program and drive greater accountability
Planning Asset
Establish daily game planning to ensure the frontline remains informed and prepared to capitalize on opportunities of arriving groups
Preparedness Days Asset
Foster preparedness and excitement days in advance of large group arrivals so that energy peaks on arrival days
Alignment Asset
Create better alignment between revenue management and front office to help determine the upsell differentials and inform the pricing strategies
Focus Asset
Encourage more focused attention from front office managers to drive higher morale and supported efforts to overcome challenges
“The partnership with FPG has truly been critical to the success for the team and the hotel. The hands-on approach along with the coaching should be a best practice for all businesses. FPG shows you the how-to’s. This builds the confidence and self-esteem in our team members. We love FPG.”
—
Director of Front Office Operations
Full Service San Francisco Hotel

The Results

After getting set up on IN-Gauge and going through the training courses they had the blueprint to achieve maximum revenue potential for the front desk, concierge, convention services, and reservation centers, as well as ancillary venues on property such as spa, golf course, and F&B outlets resulting in:
300%
Improvement over prior performance
96%
Retention Rate
2.1%
RevPar Growth

What is Your Frontline Revenue Potential?

Use our incremental revenue calculator to see how much extra revenue you can earn while using the IN-Gauge platform.

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