Testimonials

Let Our Clients’ Results Speak For Themselves

Upselling Experience at Grand Hyatt Singapore

“We are grateful to have FPG as our upsell partner. With their training, our team has become more skilled, confident, and effective in upselling our guests. The hotel has experienced strong growth in upsell conversion and incremental revenue generation.”

Timothy Parr
Director of Rooms - Grand Hyatt Singapore

In-Gauge Experience at Waldorf Astoria Amsterdam

“The new IN-Gauge platform has been wonderful and extremely user-friendly. We have had such a wonderful partnership, and my team is really embracing this new change.”

Shannon Lowe
Front of House Manager - Waldorf Astoria Amsterdam

In-Gauge Experience at Branded Hotel, Caymen Islands

“The software is amazing, the training is extraordinary, and the results this partnership have brought to this resort are as clear as water. I now walk into the office to be greeted by a team of highly engaged and enthusiastic hosts. We are bringing in more revenue and we are growing our team's potential on the daily.”

Front of House Manager
Branded Hotel in Cayman Islands

Champion Experience at Sunrise Kempinski Beijing

“As the hotel Champion and having completed the first Champion Certification-Tactical, I’ve not only learnt the operating essentials in running a more efficient workspace but also gained knowledge in revenue and market analysis. At the same time, I’m imparting the knowledge I’ve learnt to my team and encouraging them to apply their learnings at work. Seeing the team making positive progress makes me very proud.”

Vicky Jiang
Front Office Manager - Sunrise Kempinski Hotel Beijing

What is Your Frontline Revenue Potential?

Use our incremental revenue calculator to see how much extra revenue you can earn while using the IN-Gauge platform.

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CASE STUDIES

Why Hotels Choose FPG

Turning Challenges to Triumph: See How These Properties Transformed Their Service Touchpoints and Witnessed Significant ROI Through FPG’s Program

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Luxury Hotel

Al Khobar, Saudi Arabia

  • $932,902 Incremental Revenue
  • 12.78% Conversion rate
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Luxury Hotel

Bangalore, India

  • $255,443 Incremental Revenue
  • 3.53% Conversion rate
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Resort Property

Bali, Indonesia

  • $3.9 Million Incremental Revenue
  • 2.5% Conversion rate
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Upscale Hotel

Chandigarh, India

  • $353,352 Incremental Revenue
  • 8.85% Conversion rate
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Upscale Hotel

Da Nang, Vietnam

  • $1.1 Million Incremental Revenue
  • 5.12% Conversion rate
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Luxury Hotel

Delhi, India

  • $281,508 Incremental Revenue
  • 6.15% Conversion rate
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Upscale Hotel

Doha, Qatar

  • $521,767 Incremental Revenue
  • 11.18% Conversion rate
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Luxury Hotel

Jordan

  • $644,548 Incremental Revenue
  • 4.14% Conversion rate
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Luxury Resort

Kuala Lumpur, Malaysia

  • $2.1 Million Incremental Revenue
  • 1.75% Conversion rate
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Business Hotel

Mumbai, India

  • $159,555 Incremental Revenue
  • 4.83% Conversion rate
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Luxury Hotel

Ras Al Khaimah, UAE

  • $776,414 Incremental Revenue
  • 3.64% Conversion rate

EVERYTHING YOU NEED TO MAXIMIZE SERVICE AND SALES AT THE FRONT DESK

Our IN-Gauge software platform is designed to guide, educate, inspire, and incentivize frontline teams to consistently and confidently offer your premium products to guests, as well as provide visibility and actionable insights to leaders. IN-Gauge utilizes data collected from key frontline technology such as Property Management Systems (PMS) and Point of Sale (POS) systems to focus action on the true KPIs that power performance and revenue.

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Agent Incentive Plans

Configure and automate incentive plans for your front desk team to motivate them to meet KPIs and deliver revenue results.

Goal Setting

Automate and manage incremental revenue goals for individual agents, properties, and your entire portfolio.

Progress Tracking

View the progress of your property and front desk team against their goals and make top-down decisions.

Audit Trail

Validate every upsell your front desk team makes and provide full transparency as a result.

Product Knowledge

Understand the products and services that bring in the most revenue.

Team Communications

We don’t just help you set goals, but our monthly performance reviews make sure the ongoing measurement of your goals are progressing.

E-Learning Library

Access hundreds of skill and leadership-focused learning videos within IN-Gauge’s LMS.

Watch IN-Gauge Demo Video