Testimonials

Let Our Clients’ Results Speak For Themselves

Upselling Experience at Grand Hyatt Singapore

“The platform was very handy and intuitive for our upsell champions, making it easy to implement with minimal disruption. The recognition and transparency of the system built a culture where upselling is not just a task but a proud achievement.”

Timothy Gede Wahyu Pratama
Rooms Division Manager, Courtyard Seminyak Bali

In-Gauge Experience at Waldorf Astoria Amsterdam

“We were convinced by FPG’s training for upselling skills and system support. It’s more convenient for team members to record data without paperwork. There are more upsell products that team members find easier to sell than before. “It’s a program that delivers measurable and lasting results!”

Kevin Huang
Operations Director - Hilton Huzhou Nanxun

In-Gauge Experience at Branded Hotel, Caymen Islands

“From the first month of joining, the incremental revenue was below the target, but after a few months it always reached the target!”

Nyoman Juniasa
Director of Rooms - Anantara Ubud Bali Resort

Champion Experience at Sunrise Kempinski Beijing

“Claire's expertise has been instrumental in helping us understand the fundamentals of FPG and how to effectively utilize it to enhance our hotel's revenue. The insights and strategies shared during the training are invaluable and will undoubtedly contribute to our continued success. We are grateful for Claire's dedication and the effort she put into making this training a remarkable experience. Thank you, Claire, for your outstanding contribution and for empowering our teams with the knowledge to excel.”

Sofian Salam
Cluster Learning & Development Manager - Marriott International

What is Your Frontline Revenue Potential?

Use our incremental revenue calculator to see how much extra revenue you can earn while using the IN-Gauge platform.

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CASE STUDIES

Why Hotels Choose FPG

Turning Challenges to Triumph: See How These Properties Transformed Their Service Touchpoints and Witnessed Significant ROI Through FPG’s Program

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Anantara Ubud Bali Resort

Indonesia

  • $932,902 Incremental Revenue
  • 12.78% Conversion rate
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Luxury Hotel

Bangalore, India

  • $255,443 Incremental Revenue
  • 3.53% Conversion rate
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Resort Property

Bali, Indonesia

  • $3.9 Million Incremental Revenue
  • 2.5% Conversion rate
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Upscale Hotel

Chandigarh, India

  • $353,352 Incremental Revenue
  • 8.85% Conversion rate
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Upscale Hotel

Da Nang, Vietnam

  • $1.1 Million Incremental Revenue
  • 5.12% Conversion rate
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Luxury Hotel

Delhi, India

  • $281,508 Incremental Revenue
  • 6.15% Conversion rate
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Upscale Hotel

Doha, Qatar

  • $521,767 Incremental Revenue
  • 11.18% Conversion rate
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Luxury Hotel

Jordan

  • $644,548 Incremental Revenue
  • 4.14% Conversion rate
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Luxury Resort

Kuala Lumpur, Malaysia

  • $2.1 Million Incremental Revenue
  • 1.75% Conversion rate
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Business Hotel

Mumbai, India

  • $159,555 Incremental Revenue
  • 4.83% Conversion rate
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Luxury Hotel

Ras Al Khaimah, UAE

  • $776,414 Incremental Revenue
  • 3.64% Conversion rate

EVERYTHING YOU NEED TO MAXIMIZE SERVICE AND SALES AT THE FRONT DESK

Our IN-Gauge software platform is designed to guide, educate, inspire, and incentivize frontline teams to consistently and confidently offer your premium products to guests, as well as provide visibility and actionable insights to leaders. IN-Gauge utilizes data collected from key frontline technology such as Property Management Systems (PMS) and Point of Sale (POS) systems to focus action on the true KPIs that power performance and revenue.

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Agent Incentive Plans

Configure and automate incentive plans for your front desk team to motivate them to meet KPIs and deliver revenue results.

Goal Setting

Automate and manage incremental revenue goals for individual agents, properties, and your entire portfolio.

Progress Tracking

View the progress of your property and front desk team against their goals and make top-down decisions.

Audit Trail

Validate every upsell your front desk team makes and provide full transparency as a result.

Product Knowledge

Understand the products and services that bring in the most revenue.

Team Communications

We don’t just help you set goals, but our monthly performance reviews make sure the ongoing measurement of your goals are progressing.

E-Learning Library

Access hundreds of skill and leadership-focused learning videos within IN-Gauge’s LMS.

Watch IN-Gauge Demo Video