Master Top-Down Selling at the Front Desk: Boost Upsells & Guest Satisfaction
Are you looking for proven hotel upsell techniques to increase upsell at check-in ? Mastering...
Blogs
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Building a Hotel Team: 11 Employee Retention Strategies in Hotels
A perfect storm of labor challenges, from unrelenting understaffing to heightened cost and...
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Go Beyond Basic Front Desk Duties and Responsibilities in a Hotel
For decades, the core front desk duties and responsibilities have remained unchanged: check guests...
Press Release
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Boost RevPAR, improve customer satisfaction and talent retention with Frontline Performance Group
Frontline Performance Group (FPG) is the hospitality industry’s best kept secret — a world leader in helping hotels transform service that drives millions in incremental revenue annually.
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Revolutionizing Service and Sales in the Hospitality Sector: Frontline Performance Group Leads the Way
Frontline Performance Group (FPG), a stalwart in the hospitality industry with over three decades of experience, is poised to redefine service and sales standards with its cutting-edge solutions
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What Drove This Hospitality Workforce Solutions Firm to Enter India
Frontline Performance Group understands that to achieve its ambitious goals, it will need a market as vast as India.
Videos
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ELEVATED SERVICE
Elevating your service is easy! You can do it through your attitude, effort, and energy. You can...
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SERVICE 360° LEARNING PATH
When it comes to service, every hotel team member plays a critical role in creating positive guest...
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Service Pro-Tips Sample Video
When it comes to service, every hotel employee plays a critical role in creating a positive guest...
RevRev
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The Future of AI in Hospitality
Stay updated on market trends, tools, and tips with FPG’s brand new e-magazine! Get your FREE access to insightful information on how to drive better service and on-premise incremental revenue for your property.
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Ancillary Revenue Edition
Ancillary revenue is a booster rocket for revenue, profits, and customer satisfaction. This issue discusses the various dimensions for putting a successful ancillary revenue program into play at your property!