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RevRev Magazine

Curious about what AI means for Hotels?

In this fast-paced hospitality world, where challenges abound and opportunities arise, here's your ultimate guide to unlocking the potential of AI in the hospitality industry to boost your incremental revenue and guest experience.

RevRev Magazine

Curious about what AI means for Hotels?

RevRev Magazine

Curious about what AI means for Hotels?

RevRev Magazine

Curious about what AI means for Hotels?

Videos

ELEVATED SERVICE

Elevating your service is easy! You can do it through your attitude, effort, and energy. You can...

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SERVICE 360° LEARNING PATH

When it comes to service, every hotel team member plays a critical role in creating positive guest...

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Service Pro-Tips Sample Video

When it comes to service, every hotel employee plays a critical role in creating a positive guest...

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Total Property Primer Sample Video

The potential to enhance your career exists across multiple departments at your hotel. The Total...

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Service Recovery Sample Video

Despite our best efforts, sometimes things go wrong, which leads to disgruntled guests. FPG's...

News/Blog

Overcome Staffing Shortages at Your Front Desk by Attracting & Retaining Top Talent

87% of hoteliers continue to struggle with major staffing issues, according to a recent survey...

Videos

Our Digital Learning Library

Our technology's built-in Learning Management System (LMS) offers a comprehensive e-Learning...

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Empowering Your Champion-Demo

With an intuitive user interface for frontline agents, IN-Gauge empowers your team to take control...

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IN-Gauge Demo for Front Desk Agents

Maximize team performance and engagement at your frontline with FPG’s groundbreaking app, IN-Gauge!...

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IN-Gauge Demo Video

Testimonials

Communications/Customer Service Manager, Chicago Airport Hotel

The FPG Team is incredibly supportive and patient, they put aside time to work with each and every...

Testimonials

Brian Smith, Dealer Principal, Dick Smith Nissan

FPG has helped our rental revenue and now we have a big repeat business. Our FPG representative has...

Testimonials

Tim Morris, Brand Product Revenue Manager, Europcar | Frontline Performance Group

Working with FPG has allowed us to transform our business into one that is driven by sales through...

Testimonials

Personal Concierge, Orlando Luxury Hotel | Frontline Performance Group

The FPG team allowed our team to be creative, to create new experiences for our guests and...

Testimonials

Front Office Manager, Columbia Hotel | Frontline Performance Group

Our experience has been excellent, and we are more than satisfied with the results: 67% incremental...

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How London House Hotel increased paid upgrade sales by $46,000 in one month

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How JW Marriott Grande Lakes increased sales 200%

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How Hilton Orlando reduced front desk turnover by 50%

Resource

Employee Motivation: The Role of Leadership

One of the most common challenges of a leader is keeping their team motivated and engaged....

Press Releases

FPG Acquires TSA Solutions to Become the World Leader in Driving Frontline Revenue and Performance for the hotel industry | Frontline Performance Group

Frontline Performance Group (FPG), a leader in hotel software and consulting for front desk service...

Press Releases

Geoffrey Toffetti Appointed as CEO of FPG | Frontline Performance Group

FPG is thrilled to announce the appointment of its new CEO: Geoffrey Toffetti. Serving as FPG’s...

Press Releases

Pure Wellness and Frontline Performance Group partner to deliver premium wellness room experience to hospitality guests | Frontline Performance Group

Pure Wellness, a leading wellness solutions provider in hospitality has entered into a strategic...

Publications

Predictions for Car Rental in 2020, 2021 A.C. | Frontline Performance Group

To say we’re conducting business in a new world isn’t exactly breaking news. Virtually every...

Resource

4 Stages of Team Development | FPG Blog

These uncertain times have confirmed that no team is exempt from change, and the question...

Videos

Frontline Friday | Mark Norfolk

Welcome to the first episode of Frontline Friday, Season 3! From London to Dubai, and now the...

Videos

FRONTLINE FRIDAY | Season 2 Compilation

As we conclude Season 2 of Frontline Friday and look ahead to a new decade, new season, and new...

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Frontline Friday – Katerina Monforte | Week 4

Welcome to the final Frontline Friday of 2019! Thank you everyone for your engagement throughout...

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Frontline Friday – Katerina Monforte | Week 3

“There is one quality that every single person within this company has, and that’s PASSION,”...

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Frontline Friday – Katerina Monforte | Week 2

FPG Virtual Performance Leader Katerina Monforte chooses one word to describe FPG!

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Frontline Friday – Katerina Monforte | Week 1

Happy Frontline Friday! At FPG, our client’s success stories are our success stories! Introducing...

News/Blog

More for the Money: Upselling generates significant revenue gains for hotels

Though the average daily rate in U.S. hotels continues to grow year over year, hotel operators are...

Resource

How to Manage Successful Teams

It has already been widely discussed how companies should approach different generations in order...

Press Releases

2019 Great Place to Work

Winter Park, Florida– September 19, 2019 – Frontline Performance Group (FPG), FPG today announced...

Resource

Learning to Innovate | Hospitality Upgrade

This week I will continue the theme introduced in my last column, once again focusing on technology...

Videos

Frontline Friday | Nikki Dagot | Week 6

FPG continuously strives to maintain a great company culture. Nikki shares how she has impacted...

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Frontline Friday | Nikki Dagot | Week 5

Wellness in the workplace is a hot topic FPG regularly speaks about. Nikki shares a few ways FPG...

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Frontline Friday | Nikki Dagot | Week 4

Nikki is our resident expert on the many unique perks FPG team members enjoy. Giving Days and...

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Frontline Friday | Nikki Dagot | Week 3

Here at FPG, we pride ourselves on the extremely low turnover of our team members. Nikki gives her...

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Frontline Friday | Nikki Dagot | Week 2

Nikki shares her favorite aspect of being FPG’s Senior Human Resources Generalist. We could not...

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Frontline Friday | Nikki Dagot | Week 1

Introducing FPG’s Senior Human Resources Generalist, Nikki Dagot! She is a part of the amazing...

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Frontline Friday | Alvaro Fernandez | Week 2

FPG Technical Implementation Director, Álvaro Fernández, explains why he chose the work...

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Frontline Friday | Alvaro Fernandez | Week 1

Álvaro Fernández, FPG Technical Implementation Director, shares with us his take on “what we do”...

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Frontline Friday | Jose Jimenez-Casquet | Week 2

FPG Performance Leader Jose Jimenez-Casquet shares the one word he uses to describe FPG. Visit our...

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Frontline Friday | Jose Jimenez-Casquet | Week 1

We are excited to introduce the newest FF star: Jose Jimenez-Casquet, FPG Performance Leader in...

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Frontline Friday | Rand Ramadani | Week 5

Rand Ramadani gives her perspective on FPG’s future growth, and how her role as an IN-Gauge...

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Frontline Friday | Rand Ramadani | Week 3

Rand Ramadani, IN-Gauge Performance Advisor, is here to answer a very common question we receive at...

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Frontline Friday | Rand Ramadani | Week 2

Learn about FPG’s Virtual Performance Management (VPM) Program, explained by an expert IN-Gauge...

Videos

Frontline Friday | Rand Ramadani | Week 1

Introducing Rand Ramadani, FPG IN-Gauge Performance Advisor, providing virtual support to our...

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Frontline Friday | Rand Ramadani | Week 4

FPG’s Rand Ramadani recalls her experience with our first-ever VPM certified champion and the...

Publications

Re-Imagining the Potential of the Front Desk: Top 5 Benefits of a Paid Upgrade Program | Frontline Performance Group

Elevating the guest experience is at the heart of the successful hospitality and achieving this in...

Publications

Executive Q&A: Hospitality Leaders Need to Offer Their Frontline Employees More Than a Paycheck | Frontline Performance Group

“A property’s frontline staff is typically the heart of any hotel operation. Investing in these...

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Frontline Friday | Manuel Gomez | Week 4

Senior Performance Leader, Manuel Gomez, tells us what is rewarding about his work here at FPG.

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Frontline Friday | Manuel Gomez | Week 3

Inspirational—That’s the word Manuel Gomez, Senior Performance Leader, has chosen to describe FPG.

Resource

The Guest Proposal | Frontline Performance Group

A heartwarming story of turning a request into a recommendation, resulting in a magical guest...

Publications

How Millennials Are Reshaping Car Rental

Death by Millennial. This generation is accused of killing multiple industries such as diamonds,...

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Frontline Friday | Manuel Gomez | Week 2

Ever wondered what it’s like to work at FPG? Senior Performance Leader Manuel Gomez gives us a...

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Frontline Friday | Manuel Gomez | Week 1

Manuel Gomez, FPG Senior Performance Leader, opens up about the first time he impacted someone’s...

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Frontline Friday | Filipe Pais Oliveira | Week 4

FPG Senior Performance Leader Filipe Pais Oliveira shares his view on FPG’s future and how our...

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Frontline Friday | Filipe Pais Oliveira | Week 3

Filipe Pais Oliveira, FPG Senior Performance Leader in Spain, shares his favorite part about being...

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Frontline Friday | Filipe Pais Oliveira | Week 2

FPG Senior Performance Leader, Filipe Pais Oliveira, recalls a very meaningful moment when he made...

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Frontline Friday | Filipe Pais Oliveira | Week 1

Introducing Filipe Pais Oliveira, FPG Senior Performance Leader located in Spain. Filipe has been a...

Resource

How To Build a Mentally Healthy Workplace in Hotels

Not all organizations can be Google or Facebook, offering employees yoga rooms, nap pods, and...

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Frontline Friday | Kaitlin Palmer | Week 4

Kaitlin Palmer describes her role as an FPG Performance leader and why it gets her out of bed every...

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Frontline Friday | Kaitlin Palmer | Week 3

Kaitlin Palmer, Performance Leader, tells us the one word she uses to describe FPG and why. Visit...

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Frontline Friday | Kaitlin Palmer | Week 2

FPG is no ordinary consulting team. Kaitlin Palmer’s favorite part about working as an FPG...

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Frontline Friday | Kaitlin Palmer | Week 1

Kaitlin Palmer, Performance Leader, explains how she helped one property get back in their grove by...

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Frontline Friday | Franciso Roman | Week 4

Francisco Roman tells us why he feels lucky every single day working at FPG. Shout out to our...

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Frontline Friday | Franciso Roman | Week 3

What one word did FPG Performance Director Francisco Roman choose to describe FPG? Watch and find...

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Frontline Friday | Franciso Roman | Week 2

FPG Performance Director, Francisco Roman, tells us his favorite part about working at FPG! He has...

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Frontline Friday | Franciso Roman | Week 1

We are excited to introduce this month’s star, FPG Performance Director Francisco Roman! Watch this...

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Frontline Friday | Danielle Halliday | Week 3

We asked a number of our FPG team members to describe us in just one word. Danielle Halliday,...

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Frontline Friday | Danielle Halliday | Week 2

Danielle Halliday shares insights into her job as a Senior Performance Leader and tells us her...

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Frontline Friday | Danielle Halliday | Week 1

Introducing Danielle Halliday, Senior Performance Leader in the United Kingdom. Danielle shares...

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Frontline Friday | Luciano Gennari | Week 4

Luciano Gennari, IN-Gauge Performance Advisor, tells us the one word he uses to describe FPG and...

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Frontline Friday | Luciano Gennari | Week 3

Luciano Gennari, IN-Gauge Performance Advisor, explains the impact his virtual support role has had...

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Frontline Friday | Luciano Gennari | Week 2

FPG IN-Gauge Performance Advisor, Luciano Gennari, tells us his favorite part about working at FPG!

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Frontline Friday | Luciano Gennari | Week 1

Frontline Friday! Luciano Gennari, FPG IN-Gauge Performance Advisor, shares with us how his role...

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Frontline Friday | Taylor Williamson | Week 3

BELIEVING is seeing, and seeing is believing. Belief is the word chosen by Taylor Williamson,...

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Frontline Friday | Taylor Williamson | Week 4

It’s the final Frontline Friday of 2018!!! Check out the last video interview with FPG Performance...

Resource

How a Dubai hotel's welcome change sparked a hot debate

Should it be ‘yes sir’ or ‘no Mr. Smith’? An innocent attempt at a warm welcome can be viewed as a...

Videos

Frontline Friday | Taylor Williamson | Week 1

FRONTLINE FRIDAY! Taylor Williamson, Performance Leader in our Central Florida region, shares just...

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Frontline Friday | Taylor Williamson | Week 2

It’s FRONTLINE FRIDAY! Hear from FPG Performance Leader Taylor Williamson as she discusses the...

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Who We Are

Hear first-hand experiences from FPG Performance Leaders, who work side-by-side with the frontline...

Videos

Welcome to IN-Gauge

Learn how your entire organization can maximize revenue, customer satisfaction, and employee...

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Why We Are Here

Hear from FPG executives as they discuss the company’s mission, motivation, and belief in the...

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Frontline Friday | Sheena Cole

It’s FRONTLINE FRIDAY! This month’s video message is from Sheena Cole, a Performance Leader in...

Videos

Frontline Friday | Fraser Leask

It’s FRONTLINE FRIDAY! This month’s video message is from Fraser Leask, a Performance Leader in the...

Videos

Frontline Friday | Cesar Aviles

It’s FRONTLINE FRIDAY! This month’s video features Cesar Aviles, Senior Performance Leader with our...

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The Moneyball Effect

How Hotels Can Drive Home Runs Using Baseball’s Winning Strategy Other than overnight...

Publications

Six Steps to Create a Winning Gamification Plan for Hotel Staff

In this service-driven industry, employees at the front lines are a hotel’s number-one brand...

Publications

What Hotel Properties Should Know About Business Intelligence

NATIONAL REPORT—Business intelligence (BI) is a term some hoteliers may not be aware of; they may...

Press Releases

FPG Acquires DB&A

One year after FPG acquired DB&A, the two entities move forward as a single brand, focused on...

Resource

3 Pillars to Becoming a Sales Expert

If your company is responsible for raising profits of other companies, listen up! I’m going to...

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Business Intelligence platform for hoteliers

When there isn’t a solution in the market available for a particular need, there’s opportunity....

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Employee Engagement Begins with Leadership

Employee Engagement is all the rage these days. Companies across industries and geographical...

Press Releases

2017 Orlando Sentinel Top 100 Companies

Frontline Performance Group was recently selected as one of the 2017 Orlando Sentinel Top 100...

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Spotlight on Geoffery Toffetti | Frontline Performance Group

Spotlight on FPG Geoffery Toffetti in August issue of Luxury Hoteliers Magazine Geoffrey Toffetti...

Press Releases

FPG Acquires Drake Beil & Associates

Combined Company to Pursue $7.7 Billion Global Paid Upgrade Market Opportunity

Press Releases

"Why We Are Here" Video Telly Award Winner

Talking Head Studio, a respected Central Florida videography company, today announced that it was...

Press Releases

FPG Launches Groundbreaking Software

Global consulting firm Frontline Performance Group (FPG) today announced the launch of IN-Gauge, a...

Resource

What Car Rental Can Learn from the Hotel Industry

When people think of their travel experience and who provided them a service throughout their...

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Five strategies for training your frontline team

Five strategies for training your frontline team to establish greater rapport with guests, while...

Publications

How to Compete with your Local Market Goliath

Are you ready to reclaim your market from the dominant local player? Here are 10 action items to...

Resource

Driving Corporate Business via Dealership Rental Programs

Auto dealers dipping a toe into the rental car game are frequently on the lookout for new revenue...

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Personal Development: Time – The Present

In a fast pace life, how precious is time? How much time do we spend rushing through the day...

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Personal Energy Management

At FPG we are often looked to by our clients to be the positive light in a whirlwind of daily...

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4 Ways You Can Control RevPAR

RevPAR saw tremendous growth in 2015, increasing more than six percent on average and projecting a...

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FPG Career and Recruiting Advice

Frontline Performance Group (FPG) was represented at the University of Central Florida (UCF),...

Publications

How to Present the Positives of the Car Rental Industry

Here are five good reasons to show job recruits that the car and truck rental industry offers a...

Publications

Fortune Magazine Names FPG as One of America’s Best Places to Work

Today, Fortune Magazine revealed its list of the country’s Best Small & Medium Workplaces, and...

Publications

Recruiting, Retaining, and Understanding the Millennial Workforce | Frontline Performance Group

The generation born between 1981 and 1996 became a workforce majority this year. Called Generation...

Press Releases

FPG #5 on Orlando Sentinel's Top 100

Frontline Performance Group (FPG) rounds out the top five of Orlando Sentinel’s Top 100 Companies....

Press Releases

FPG's Award Winning Rebrand

After undergoing a global rebrand initiative, Frontline Performance Group (FPG) receives honors...

Publications

Sales Motivation Drivers

If you have worked in a sales environment, no doubt you have heard the term “Prima Donna” used to...

Publications

Who Are You? | Frontline Performance Group

“Good morning Rose,” I said to the sales associate as she was opening her register in preparation...

Publications

Realize Your Peak Potential | Frontline Performance Group

In a recent article in Forbes Magazine, John Shoven, economist and director of the Stanford...

Publications

Become Value Focused – It Sells

Most every frontline sales manager will agree that keeping staff encouraged when they have very...

Press Releases

Frontline Performance Group partners with IEG Group

IEG a Global eCommerce Partner Solution has announced a partnership with Frontline Performance...

Publications

Defining the “Playing Field” for Your Organizational Team – Part Two | Frontline Performance Group

Remember last time we talked about kids playing football on a playground? Well, now it’s time to...

Publications

Let Your Sales Reps Sleep on the Job

I have asked a lot of people, what does a good company culture look like? The most common response...

Publications

Opportunity Costs

Opportunity cost is defined as the cost of a resource, measured by the value of the next-best...

Publications

Calling all Leaders... Are you lonely? | Frontline Performance Group

Think about the last team you were on where you really felt like everybody was on the same page...

Resource

Auto Rental Perception Survey

Frontline Performance Group recently partnered with Auto Rental News to conduct a groundbreaking...

Publications

Be Aware … | Frontline Performance Group

Great Customer Service is Only a Philosophy, Not an Action Plan Some of the best customer service...

Publications

Synergetic Diversity – Pooling Differences to Maximize Results | Frontline Performance Group

As it is with many firms, ours is made up of individuals from diverse backgrounds with exceptional...

Publications

Reaching Peak Sales Performance

A Roadmap to Company Profit If you operate a for-profit business your primary objective is to make...

Publications

Looking to be a Better Change Leader?

Ask any number of truly successful leaders of today and they will tell you, their success does not...

Publications

Maximizing Workplace Motivation

What do GE, Apple, FedEx, and Google have in common? They share the distinction of being in...

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