Our Comprehensive Blueprint to Guide You Towards Consistent Results

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IN-Gauge Technology

FPG’s ROI-focused software, IN-Gauge, works with your property’s PMS system to deliver all the guidance and tools you need to run a successful and sustainable upselling program at your front desk.

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Foundation Framework

From above-property leaders and general managers to front desk leaders and agents, we equip you with a series of simple consistent actions to maximize frontline performance and see guaranteed results.

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High Touch Activation

While most SaaS companies have taken a hands-off approach to customer success, FPG remains focused on making sure you achieve the highest return on your investment, from onboarding, to adoption, to performance.

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Training & Methodology

FPG sets you and your team up for success with powerful foundational courses during onboarding, as well as hundreds of individual learning content in IN-Gauge’s digital library for continuous training and certification opportunities.

How Service 360° Works

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  1. Select your Champion

    Identify a lead to spearhead the training initiative and champion the cause of superior guest service across all touchpoints.

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  2. Invite Department Leaders

    Engage leaders from various departments to ensure training aligns with specific service needs and goals across the property.

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  3. Activate Across Property

    Roll out comprehensive training modules to all guest-facing staff and track progress through IN-GaugeTM.

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  4. Train New-Hires from the Get-Go

    Seamlessly integrate Service 360° into your onboarding process, equipping new frontline hires with the skills they need from day one.

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See Consistent Results at Your Property Today

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