Top Revenue Performers Deliver the Best Guest Service

Do your best sellers deliver your best service?

Here’s the data that connects revenue performance to predictable guest satisfaction.

The question has lingered in every revenue meeting: does selling come at the cost of service quality? Our deep dive into data from 11,533 agents across a leading hotel brand provides a clear and reassuring answer.

The top 10% in revenue outperform in sales and they excel in service. With a 5.6% advantage in check-in scores and 54.7% greater consistency, they prove that sales excellence and service excellence are two sides of the same coin.