Do Your Best Sellers Deliver Your Best Service?

Here’s the data that connects revenue performance to predictable guest satisfaction.

The question has lingered in every revenue meeting: does selling come at the cost of service quality? Our deep dive into data from 11,533 agents across a leading hotel brand provides a clear and reassuring answer.

The top 10% in revenue outperform in sales and they excel in service. With a 5.6% advantage in check-in scores and 54.7% greater consistency, they prove that sales excellence and service excellence are two sides of the same coin.