Frontline Performance Group partners with IEG Group
December 8, 2015
IEG a Global eCommerce Partner Solution has announced a partnership with Frontline Performance Group the pioneer of service-based sales and a leader in inbound/outbound sales performance improvement. The partnership will provide clients with a two-tiered incremental sales conversion process. IEG will deploy their high-end eCommerce Platform and vast years of eCommerce experience while Frontline will provide call center staffing and service-based sales training.
Delivering incremental sales on & offline is becoming an absolute requirement for organizations in today’s economy. Performance-related management through outsourcing provides clear metrics, accountability, and optimized performance combined with result-driven success. An End to End solution focused on the client’s value, with clear innovation is fundamental in markets for ticketing, services, virtual goods, and sales performance.
Padraig O Connell: Managing Partner. “This partnership further cements our relationship with Frontline Performance Group which are akin to IEG in their values and business model. This relationship provides IEG clients greater exposure to visible conversions which can only add greater value to our service”. “Frontline brings a wealth of commercial, sales, and organizational knowledge to aid the IEG client list and our expansion in the US. They have a vast knowledge of incremental sales working with leading brands in automotive, travel, and entertainment across fifteen countries. Partnering a company with their level of experience across a range of areas will help to sustain our growth in the marketplace.”
Geoff Toffetti Managing Partner. “For some time FPG has recognized that e-commerce is the other side of the service-based sales coin and that a combined solution will drive unprecedented results for our customers”. “Our partnership with IEG creates a truly holistic offering that can help companies achieve their true profit potential while drastically improving the experience for their consumers.”
John Carmody, Chief Technical Officer, IEG Group: “From a technical perspective, this is another step in our 2013/2014 roadmap, and adds an important service element in our end to end commerce offering which allows clients, both new and old, to choose the exact service configuration needed to fit their business processes.”
IEG Group is end to end eCommerce Solutions organization providing customized eCommerce software, a dedicated eCommerce persona through performance-based solutions. IEG specializes in digital products, software, ticketing, virtual goods & services. IEG Group has its headquarters in Orlando Florida with a European base in Limerick Ireland. The company’s senior management has over 25 years of eCommerce platform development and end-to-end solutions experience. Working with Fortune 500 organizations around the globe.
Frontline Performance Outsourcing is a business process outsourcing solution provided by Frontline Performance Group that specializes in inbound/outbound sales and reservation services. Operating under the core tenets of the Khoury Performance Equation, Frontline Performance Outsourcing employs well-trained professionals and utilizes superior operational equipment and systems to maintain the highest service standards and optimized sales for their clients. Operating on the Montego Bay Free Zone in 11,000 sq. ft. with expansion possibilities, Frontline Performance Outsourcing has grown significantly since its inception accommodating five business units that presently employ approximately 60 employees.
The management team has over 25 years of experience in customer service, sales and reservations centers. The principal of Frontline Performance Outsourcing has 12 years of experience in the development, management, and provision of business processing outsourcing solutions has been the pioneer in the development of Sandals and Beaches resorts contact center – Unique Vacations which grew from a 15 staff team to fifteen business units with over 400 employees in five countries simultaneously under his directorship.
Frontline Performance Group
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