CASE STUDIES

Case Study: California Hotel Achieves 185% Revenue Growth with FPG

At a busy hotel in the San Jose area, everyday check-ins weren’t always turning into upgrade opportunities. With FPG’s performance enhancement tool,...

Case Study: Hilton Bali Resort Unlocks Hidden Revenue with Frontline Performance Group

Set atop a cliff overlooking the Indian Ocean, Hilton Bali Resort is renowned for its sweeping ocean views, lush tropical gardens and premium guest...

Case Study: FPG Drives Guest Satisfaction and Revenue at Courtyard by Marriott Mexicali

Courtyard by Marriott Mexicali prides itself on delivering exceptional guest experiences to both business and leisure travelers. Situated in the...

Case Study: Marriott Costa Rica Boosts Incremental Revenue by 100% with FPG

Costa Rica Marriott Hotel Hacienda Belén is set just minutes from Juan Santamaría International Airport. This luxurious retreat offers 299 rooms and...

Case Study: NH Collection Bogotá Teleport Royal Elevates Guest Experience and Revenue with FPG

Situated in Bogotá’s prestigious business district, NH Collection Bogotá Teleport Royal offers a refined experience, blending business efficiency...

Case study: The Seattle Success Story

Located at the gateway to the Pacific Northwest, the Seattle Airport Complex is home to two prominent hospitality brands: DoubleTree by Hilton...

Case Study: Driving Front Desk Performance at InterContinental Malta

Set in the heart of the Mediterranean, InterContinental Malta has established itself as the region’s leading hotel of distinction. With 481 elegantly...

Case Study: Elevating Service and Revenue at Moxy Putrajaya Hotel

Nestled in Malaysia’s capital, Moxy Putrajaya Hotel is playful, stylish and bold. The hotel is surrounded by attractions including a shopping mall...

Case Study: How New World Hoiana Beach Resort Achieved a 60% Upsell Revenue Increase

Nestled along the coastline of Central Vietnam, New World Hoiana Beach Resort, part of Hoiana Resort & Golf and managed by Rosewood Hotel Group,...

Case Study: How Staybridge Suites Al Khobar Boosted Performance

Staybridge Suites Al Khobar continuously seeks innovative ways to enhance operational performance, drive revenue growth, and deliver exceptional...