Frontline Performance Group powers 700,000 rooms, driving $1.78bn for hotels

Frontline Performance Group (FPG), the hospitality software company specialising in on-premises revenue optimisation, has reached a major milestone: powering more than 700,000 hotel rooms across 124 countries and generating $1.78 billion in incremental revenue for clients since the launch of its flagship SaaS product in 2022.

Today, FPG partners with more than 2,500 hotels worldwide, including collaborations with eight of the world's largest hotel brands alongside over 70 independent and regional operators.

The achievement marks the company's transformation from a pre-COVID on-site training provider into a technology-driven SaaS business, a pivot that has lowered costs for clients, strengthened ROI, and improved operating margins.

Read more: The Best Hotel Upsell Training Programs (and why FPG leads the way)

At the heart of its model is the Foundation Framework, which ensures properties can unlock high-margin incremental revenue while improving both customer satisfaction and employee retention.

FPG's technology is designed to empower frontline teams with the digital tools and training needed to build rapport, uncover guest needs, identify buying signals, and deliver personalised, on-time recommendations that elevate the stay experience.

"Our performance enhancement tool is built around a service-first mindset, providing frontline teams with the tools and skills to confidently make meaningful connections with guests," said Paul McLoughlin, president - International, FPG. "By identifying guest preferences early and offering personalised on-time recommendations, hotel teams can enhance the guest journey and create standout experiences that turn good stays into exceptional ones."

FPG's proprietary IN-Gauge platform integrates seamlessly with PMS and POS systems, giving hotel teams the ability to:

  • Access hundreds of e-learning videos to continuously develop skills
  • Track personal and team KPIs, goals, and incentives in real time
  • Offer tailored recommendations based on guest preferences
  • View performance insights and rankings via mobile or desktop

    Available in multiple languages-including English, Spanish, French, Arabic, Thai, Chinese, and Japanese-IN-Gauge's mobile-accessible e-learning library provides transparency on performance, gamifies motivation through live leaderboards, and streamlines incentive management.
Backed by over 30 years of hospitality performance expertise, FPG's SaaS solution delivers an average ROI of 25:1. Crucially, it helps hotels unlock value from their existing teams, facilities, and guests-without requiring new capital investments. 

Could your property be leaving money on the table? Let FPG help you find out. If you would like to find out more, you can request a free revenue assessment here.