Frontline Performance Group (FPG), the global leader in driving incremental revenue, has announced a new partnership with Wyndham Hotels & Resorts in EMEA. The collaboration gives Wyndham properties across EMEA access to FPG’s two revenue-enhancement programs.
FPG's solutions empower frontline teams by providing the software, skills and e-learning needed to build rapport, uncover guest needs and confidently present exclusive, personalized recommendations. The top 25 percent of hotel clients using the Front Desk program have increased RevPAR by more than 4 percent, while CheckMax has the potential to double restaurant profits.
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Since the launch of its flagship SaaS product in 2022, FPG has generated $1.78 billion in incremental revenue for clients. At the core of its offering is IN-Gauge, FPG's proprietary platform designed to boost employee engagement and elevate frontline performance at the Front Desk and in F&B outlets. Seamlessly integrated with PMS and POS systems, teams can:
• Track and monitor personal and team KPIs, goals and incentives in real time
- • Access hundreds of e-learning videos to continuously develop skills
- • View performance insights and rankings via mobile or desktop
Paul McLoughlin, President - International, Frontline Performance Group, said: "This new partnership marks a key milestone as we move toward our goal of reaching 1 million rooms globally. With over 780,000 rooms now supported across 2,500 hotels, and the recent launch of CheckMax for the F&B industry, we're proud to equip hotel brands in 120+ countries with our software and the skills needed to deliver personalized, standout guest experiences that turn good stays into exceptional ones."
FPG's performance enhancement solutions are built around a service-first mindset, enabling frontline teams to confidently make meaningful connections with guests.
With a vast, mobile-accessible e-learning library, real-time visibility into individual and team performance, and robust incentive management, frontline teams are empowered to elevate every guest interaction. Teams can track performance in real time, celebrate success, and stay motivated through transparent reporting and live leaderboards.
Backed by more than 30 years of experience in hospitality performance, FPG's solution delivers an average ROI of 25:1 and focuses on unlocking value from existing resources, with no new capital investment required.
About FPG
FPG enables hospitality businesses to maximize incremental revenue, enhance customer service and increase employee engagement through IN-Gauge, its performance enhancement software. By combining advanced technology with service-first training, FPG empowers frontline employees to drive revenue growth. With a presence in 2,500+ hotels across 120 countries, FPG is a trusted partner for businesses seeking to optimize profitability and guest satisfaction.