Frontline Performance Group

Master Top-Down Selling at the Front Desk: Boost Upsells & Guest Satisfaction

Are you looking for proven hotel upsell techniques to increase upsell at check-in ? Mastering top-down selling at the front desk is one of the most...

Building a Hotel Team: 11 Employee Retention Strategies in Hotels

A perfect storm of labor challenges, from unrelenting understaffing to heightened cost and expectation pressures, is testing the resilience of...

Go Beyond Basic Front Desk Duties and Responsibilities in a Hotel

For decades, the core front desk duties and responsibilities have remained unchanged: check guests in, check them out, handle requests and manage...

How to Train Hotel Staff to Upsell Without Sounding Pushy

The most effective hotel upselling training is not about selling harder, it’s about serving smarter. Guests don’t want to feel pressured, but they do...

5 Proven Upselling Techniques Every Hotel Front Desk Agent Should Master

Upselling at the front desk isn’t just about boosting revenue, it’s about creating memorable guest experiences that feel personal, thoughtful and...

The Best Hotel Upselling Training Program in 2025 (Why Frontline Performance Group Leads the Way)

Every guest interaction is a revenue opportunity, if your staff know how to unlock it. But too often, hotels leave money on the table through...

Frontline Performance Group (FPG) Powers Hotels in 124 Countries, Driving $1.78 Billion for Clients

Frontline Performance Group, a global leader in hospitality software that maximizes on-premises revenue, has achieved a major milestone, powering...

Deluxe Hospitality Trends 2025: How FPG Unlocks Guest Revenue

Deluxe hospitality trends in 2025 center on high-end, personalized experiences that highlight comfort, exclusivity and bespoke activities. Luxury...

Front Office Excellence: Turning Every Guest Interaction into Opportunity

You never get a second chance to make a first impression. In hospitality, the front office sets the tone for every guest experience. From the moment...

Digital Marketing for Hotels: A Guide to Boost Bookings and Revenue

Hotel digital marketing has become essential for attracting new guests and increasing revenue. With travelers increasingly relying on online channels...