Frontline Performance Group

RevPAR Meaning: How It Compares to ADR and Why It Matters

When it comes to measuring hotel performance, RevPAR and ADR are two of the most commonly referenced metrics. Yet for many hospitality professionals,...

Hotel Occupancy Rate: What It Is and How to Maximize It Profitably

Whether you're a boutique property or a multi-brand operator, maximizing occupancy while maintaining profitability is a balancing act. In this post,...

Unlocking Ancillary Income in Hotels: How FPG Captures Hidden Revenue

Every guest interaction is a potential revenue opportunity, yet too many hotels miss out on valuable ancillary income due to outdated practices,...

Elevating the Guest Experience: Why It’s the Heart of Hotel Success

In the hospitality world, one factor will alway stand out as the way to lasting success: the guest experience. This is the emotional and functional...

Hotel Front Desk Job Requirements: Duties, Skills and Career Insights

The front desk is the heartbeat of any hotel. Often the first and last point of contact for guests, front desk personnel are essential to delivering...

Enhance Guest Experiences with Unforgettable Resort Leisure Activities

Exceptional rooms alone are no longer enough to captivate and retain travelers. Modern guests crave immersive, memorable experiences that connect...

Why High-Impact Training for Reception Staff Is the Key to Guest Satisfaction and Revenue Growth

When it comes to hotel success, your front desk team is your front line and their performance can make or break the guest experience. That’s why...

Sell Hotel Rooms with Smart Tactics and Guest Experience Strategies

Selling hotel rooms effectively requires a mix of smart distribution, persuasive marketing and personalized guest experiences. Whether you're...

What Is Upselling in Hotels and Why External Support is a Game-Changer

Every guest interaction is a revenue opportunity, if you know how to unlock it. Yet too often, hotels miss these opportunities due to outdated...

Navigating the Power and Pitfalls of the Blended Workforce

The traditional 9-to-5, full-time employment model is no longer the only way forward. Enter the blended workforce: a mix of full-time employees,...