Frontline Performance Group

11 February, 2026

Hospitality Revenue Growth: Personalization, AI and Frontline Performance

Adapted from a recent episode of The CEO Project podcast, this article captures the essential insights from a discussion between host Jim Schleckser...
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05 February, 2026

Frontline Employee Culture in Hospitality: The Real Revenue Driver

This article is adapted from a recent episode of Give an Ovation: The Restaurant Guest Experience Podcast,hosted by Zack Oates.Zack sits down with G...
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04 February, 2026

Hotel Front Desk Upselling: Turning Small Moments into Big Wins

Hotel front desk upselling doesn't require luxury suites, unlimited inventory, or uncomfortable sales conversations. In fact, some of the most...
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03 February, 2026

How to Increase Revenue Per Guest by 5-15% Without Hurting Guest Experience

Restaurant and bar operators face a familiar challenge: margins are thin, labor is tight, and raising prices or cutting costs often does more harm...
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02 January, 2026

Magnets, Moats, and Megaphones: Transforming Hotel Restaurants into Engines of Success

By Mark Norfolk & Ken Stellon, Frontline Performance GroupThe hospitality industry thrives on differentiation and nowhere is this more evident than...
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18 December, 2025

F&B Trends, Challenges and What’s New in 2026

By Geoffrey Toffetti, CEO, Frontline Performance GroupRestaurant owners today are operating in very challenging environments. Post-COVID staffing...
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16 December, 2025

Boost Restaurant Revenue with CheckMax: A Smarter Way to Drive Sales and Guest Satisfaction

In F&B, every table, every check and every touchpoint counts, so finding sustainable ways to boost restaurant revenue is vital. But what is the best...
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04 November, 2025

Master Top-Down Selling at the Front Desk: Boost Upsells & Guest Satisfaction

Are you looking for proven hotel upsell techniques to increase upsell at check-in ? Mastering top-down selling at the front desk is one of the most...
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31 October, 2025

Building a Hotel Team: 11 Employee Retention Strategies in Hotels

A perfect storm of labor challenges, from unrelenting understaffing to heightened cost and expectation pressures, is testing the resilience of...
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24 October, 2025

Go Beyond Basic Front Desk Duties and Responsibilities in a Hotel

For decades, the core front desk duties and responsibilities have remained unchanged: check guests in, check them out, handle requests and manage...
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