05 February, 2026

Frontline Employee Culture in Hospitality: The Real Revenue Driver

This article is adapted from a recent episode of Give an Ovation: The Restaurant Guest Experience Podcast,hosted by Zack Oates.Zack sits down with G...
Read more
04 February, 2026

Hotel Front Desk Upselling: Turning Small Moments into Big Wins

Hotel front desk upselling doesn't require luxury suites, unlimited inventory, or uncomfortable sales conversations. In fact, some of the most...
Read more
03 February, 2026

How to Increase Revenue Per Guest by 5-15% Without Hurting Guest Experience

Restaurant and bar operators face a familiar challenge: margins are thin, labor is tight, and raising prices or cutting costs often does more harm...
Read more
02 January, 2026

Magnets, Moats, and Megaphones: Transforming Hotel Restaurants into Engines of Success

By Mark Norfolk & Ken Stellon, Frontline Performance GroupThe hospitality industry thrives on differentiation and nowhere is this more evident than...
Read more
18 December, 2025

F&B Trends, Challenges and What’s New in 2026

By Geoffrey Toffetti, CEO, Frontline Performance GroupRestaurant owners today are operating in very challenging environments. Post-COVID staffing...
Read more
16 December, 2025

Boost Restaurant Revenue with CheckMax: A Smarter Way to Drive Sales and Guest Satisfaction

In F&B, every table, every check and every touchpoint counts, so finding sustainable ways to boost restaurant revenue is vital. But what is the best...
Read more
04 November, 2025

Master Top-Down Selling at the Front Desk: Boost Upsells & Guest Satisfaction

Are you looking for proven hotel upsell techniques to increase upsell at check-in ? Mastering top-down selling at the front desk is one of the most...
Read more
31 October, 2025

Building a Hotel Team: 11 Employee Retention Strategies in Hotels

A perfect storm of labor challenges, from unrelenting understaffing to heightened cost and expectation pressures, is testing the resilience of...
Read more
24 October, 2025

Go Beyond Basic Front Desk Duties and Responsibilities in a Hotel

For decades, the core front desk duties and responsibilities have remained unchanged: check guests in, check them out, handle requests and manage...
Read more
29 August, 2025

How to Train Hotel Staff to Upsell Without Sounding Pushy

The most effective hotel upselling training is not about selling harder, it’s about serving smarter. Guests don’t want to feel pressured, but they do...
Read more
Prev 1 2 3 4 5 Next