28 July, 2025

Hotel Front Desk Job Requirements: Duties, Skills and Career Insights

The front desk is the heartbeat of any hotel. Often the first and last point of contact for guests, front desk personnel are essential to delivering...
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28 July, 2025

Enhance Guest Experiences with Unforgettable Resort Leisure Activities

Exceptional rooms alone are no longer enough to captivate and retain travelers. Modern guests crave immersive, memorable experiences that connect...
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25 July, 2025

Why High-Impact Training for Reception Staff Is the Key to Guest Satisfaction and Revenue Growth

When it comes to hotel success, your front desk team is your front line and their performance can make or break the guest experience. That’s why...
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23 July, 2025

Sell Hotel Rooms with Smart Tactics and Guest Experience Strategies

Selling hotel rooms effectively requires a mix of smart distribution, persuasive marketing and personalized guest experiences. Whether you're...
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09 July, 2025

What Is Upselling in Hotels and Why External Support is a Game-Changer

Every guest interaction is a revenue opportunity, if you know how to unlock it. Yet too often, hotels miss these opportunities due to outdated...
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19 June, 2025

Navigating the Power and Pitfalls of the Blended Workforce

The traditional 9-to-5, full-time employment model is no longer the only way forward. Enter the blended workforce: a mix of full-time employees,...
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18 June, 2025

Hotel Revenue Optimization: A Conversation with Geoffrey Toffetti

In the hospitality industry, few leaders have had the transformative impact of Geoffrey Toffetti, CEO of Frontline Performance Group (FPG). With a...
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16 June, 2025

FPG’s CEO Geoffrey Toffetti on Unlocking Revenue at the Front Desk

Discover how FPG is transforming front desk operations, guest experiences and bottom lines—one upsell at a time.If you're in the hospitality industry...
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12 June, 2025

Pre-Arrival vs. On-Arrival: Which Upsell Wins?

Upselling is a proven way to drive incremental revenue in hotels, but when it comes to Pre-Arrival vs. On-Arrival: Which upsell wins?It's a question...
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09 June, 2025

Hotel Front Desk Training: How Role Play Boosts Confidence and Sales

Training front desk staff effectively is one of the most frequently asked questions among hotel leaders striving to elevate guest service and boost...
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