23 July, 2025

Sell Hotel Rooms with Smart Tactics and Guest Experience Strategies

Selling hotel rooms effectively requires a mix of smart distribution, persuasive marketing and personalized guest experiences. Whether you're...
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09 July, 2025

What Is Upselling in Hotels and Why External Support is a Game-Changer

Every guest interaction is a revenue opportunity, if you know how to unlock it. Yet too often, hotels miss these opportunities due to outdated...
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19 June, 2025

Navigating the Power and Pitfalls of the Blended Workforce

The traditional 9-to-5, full-time employment model is no longer the only way forward. Enter the blended workforce: a mix of full-time employees,...
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18 June, 2025

Hotel Revenue Optimization: A Conversation with Geoffrey Toffetti

In the hospitality industry, few leaders have had the transformative impact of Geoffrey Toffetti, CEO of Frontline Performance Group (FPG). With a...
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16 June, 2025

FPG’s CEO Geoffrey Toffetti on Unlocking Revenue at the Front Desk

Discover how FPG is transforming front desk operations, guest experiences and bottom lines—one upsell at a time.If you're in the hospitality industry...
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12 June, 2025

Pre-Arrival vs. On-Arrival: Which Upsell Wins?

Upselling is a proven way to drive incremental revenue in hotels, but when it comes to Pre-Arrival vs. On-Arrival: Which upsell wins?It's a question...
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09 June, 2025

Hotel Front Desk Training: How Role Play Boosts Confidence and Sales

Training front desk staff effectively is one of the most frequently asked questions among hotel leaders striving to elevate guest service and boost...
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13 May, 2025

The Front Office: Driving Guest Satisfaction and Business Success

The hotel front office is far more than just a reception desk, it’s the heart of the guest experience and the epicentre of hotel operations. From the...
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12 May, 2025

Hotel Ancillary Revenue: What It Is, How It Works and Examples

Selling hotel rooms is just the beginning. While bed and breakfast may be the core business, it doesn’t need to be your only source of income. Many...
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12 May, 2025

Hotel Upsell: A Hotelier’s Guide to Elevating Guest Experiences

In hospitality, the term upsell often leads to misconceptions about pushy sales tactics. But at Frontline Performance Group (FPG), we view upselling...
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