5 Proven Upselling Techniques Every Hotel Front Desk Agent Should Master

Upselling at the front desk isn’t just about boosting revenue, it’s about creating memorable guest experiences that feel personal, thoughtful and...

The Best Hotel Upselling Training Program in 2025 (Why Frontline Performance Group Leads the Way)

Every guest interaction is a revenue opportunity, if your staff know how to unlock it. But too often, hotels leave money on the table through...

Frontline Performance Group (FPG) Powers Hotels in 124 Countries, Driving $1.78 Billion for Clients

Frontline Performance Group, a global leader in hospitality software that maximizes on-premises revenue, has achieved a major milestone, powering...

Deluxe Hospitality Trends 2025: How FPG Unlocks Guest Revenue

Deluxe hospitality trends in 2025 center on high-end, personalized experiences that highlight comfort, exclusivity and bespoke activities. Luxury...

Front Office Excellence: Turning Every Guest Interaction into Opportunity

You never get a second chance to make a first impression. In hospitality, the front office sets the tone for every guest experience. From the moment...

Digital Marketing for Hotels: A Guide to Boost Bookings and Revenue

Hotel digital marketing has become essential for attracting new guests and increasing revenue. With travelers increasingly relying on online channels...

RevPAR Meaning: How It Compares to ADR and Why It Matters

When it comes to measuring hotel performance, RevPAR and ADR are two of the most commonly referenced metrics. Yet for many hospitality professionals,...

Hotel Occupancy Rate: What It Is and How to Maximize It Profitably

Whether you're a boutique property or a multi-brand operator, maximizing occupancy while maintaining profitability is a balancing act. In this post,...

Unlocking Ancillary Income in Hotels: How FPG Captures Hidden Revenue

Every guest interaction is a potential revenue opportunity, yet too many hotels miss out on valuable ancillary income due to outdated practices,...

Elevating the Guest Experience: Why It’s the Heart of Hotel Success

In the hospitality world, one factor will alway stand out as the way to lasting success: the guest experience. This is the emotional and functional...